The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
Abstract
Information technology and the Internet have had a dramatic effect on business operations. Companies are making large investments in e-commerce applications but are hard pressed to evaluate the success of their e-commerce systems. The DeLone & McLean Information Systems Success Model can be adapted to the measurement challenges of the new e-commerce world. The six dimensions of the updated model are a parsimonious framework for organizing the e-commerce success metrics identified in the literature. Two case examples demonstrate how the model can be used to guide the identification and specification of e-commerce success metrics.
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Citations
Cites
A Mathematical Theory of Communication
Shannon, C. E. (1948) · Bell System Technical Journal · doi:10.1002/j.1538-7305.1948.tb01338.x · Cited by 88,486
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
(2003) · Journal of Management Information Systems · doi:10.1080/07421222.2003.11045748 · Cited by 11,791
Self-citationInformation Systems Success: The Quest for the Dependent Variable
DeLone, W. H., & McLean, E. R. (1992) · Information Systems Research · doi:10.1287/isre.3.1.60 · Cited by 10,697
Self-citation
Cited by
What drives social commerce: The role of social support and relationship quality
Liang, T.-P., Ho, Y.-T., Li, Y.-W., & Turban, E. (2011) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415160204 · Cited by 1,254
Social media in marketing: A review and analysis of the existing literature
Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2017.05.008 · Cited by 1,123
Yusof, M. M., Kuljis, J., Papazafeiropoulou, A., & Stergioulas, L. K. (2008) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2007.08.011 · Cited by 740
A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research
Hong, W., Chan, F. K. Y., Thong, J. Y. L., Chasalow, L. C., & Dhillon, G. (2014) · Information Systems Research · doi:10.1287/isre.2013.0501 · Cited by 609
Schryen, G. (2013) · European Journal of Information Systems · doi:10.1057/ejis.2012.45 · Cited by 420
Metadata
- Authors
- DeLone, W. H., & McLean, E. R.
- Venue
- International Journal of Electronic Commerce
- Publisher
- Informa UK Limited
- Published
- 2004-10
- Volume
- 9
- Issue
- 1
- Pages
- 31-47
- ISSN
- 1086-4415 (ISSN-L)
- 1557-9301
- OpenAlex
- W1857675993
- Cited by
- 1,399
- References
- 3
- FWCI
- 42.69
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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