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Promoting Consumer's Participation in Virtual Brand Communities: A New Paradigm in Branding Strategy
Abstract
Virtual brand communities have become a powerful tool for marketers since these communities may help to understand consumer needs and to promote brand loyalty and involvement. In this respect, this work analyses the effect of participation in a virtual community on consumer commitment and tries to explore how consumers can be motivated in order to take part of a virtual community. To be precise, we analyse the role of trust, satisfaction with previous interactions and communication in the member's intentions to participate in a virtual community. The data (obtained through an online survey made to members of several virtual brand communities) show first that participation in a virtual community has a positive influence on consumer commitment to the brand around which the community is centred. Second, we found that trust in a virtual community had a positive and significant effect on members' participation in the virtual community activities and, finally, satisfaction with previous interactions and the level of communication significantly increased the level of trust in a virtual community.
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Cited by
Kamboj, S., Sarmah, B., Gupta, S., & Dwivedi, Y. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.12.001 · Cited by 591
The roles of brand community and community engagement in building brand trust on social media
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How country characteristics affect the perceived value of Web sites
Steenkamp, J.-B. E. M., & Geyskens, I. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.3.136 · Cited by 465
Constituents and consequences of smart customer experience in retailing
Roy, S. K., Balaji, M. S., Sadeque, S., Nguyen, B., & Melewar, T. C. (2017) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2016.09.022 · Cited by 348
Chi, H.-H. (2011) · Journal of Interactive Advertising · doi:10.1080/15252019.2011.10722190 · Cited by 294
Metadata
- Authors
- Casaló, L. V., Flavián, C., & Guinalíu, M.
- Venue
- Journal of Marketing Communications
- Publisher
- Informa UK Limited
- Published
- 2008-02
- Volume
- 14
- Issue
- 1
- Pages
- 19-36
- ISSN
- 1352-7266 (ISSN-L)
- 1466-4445
- OpenAlex
- W2067710020
- Cited by
- 321
- References
- 20
- FWCI
- 27.10
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
