The DOI matches its Crossref record; 20 of the 20 references it cites were found in a registry or an index.
Do Services Innovate (Differently)? Insights from the European Innobarometer Survey
Abstract
Although advanced economies are increasingly dominated by services, relatively little is known about whether and how services innovate. Instead, our understanding of innovation and innovation processes has been very largely derived from studies of manufacturing, and the production of technologically advanced artefacts. As services do not generally produce technologically advanced artefacts, they are often considered to be non‐innovative, or “supplier‐dominated” recipients of technologies rather than “true innovators”. An alternative perspective is that services tend to innovate differently from manufacturers, or at least that innovation in services brings to the fore “softer” aspects of innovation based in skills and inter‐organisational cooperation practices which are pervasive across the economy but which do not tend to be prominent amongst manufacturers, and are therefore neglected. We examine these issues through an empirical analysis of a survey of European firms which was carried out in 2002.
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A review of innovation research in tourism
Hjalager, A.-M. (2010) · Tourism Management · doi:10.1016/j.tourman.2009.08.012 · Cited by 1,588
What we should know about knowledge-intensive business services
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Innovation, productivity and growth in US business services: A firm-level analysis
Mansury, M. A., & Love, J. H. (2008) · Technovation · doi:10.1016/j.technovation.2007.06.002 · Cited by 344
Antecedents and effects of engaged frontline employees: A study from the hospitality industry
Slåtten, T., & Mehmetoglu, M. (2011) · Managing Service Quality: An International Journal · doi:10.1108/09604521111100261 · Cited by 296
A new framework for understanding organisational project management through the PMO
Aubry, M., Hobbs, B., & Thuillier, D. (2007) · International Journal of Project Management · doi:10.1016/j.ijproman.2007.01.004 · Cited by 287
Metadata
- Authors
- Tether, B. S.
- Venue
- Industry & Innovation
- Publisher
- Informa UK Limited
- Published
- 2005-06
- Volume
- 12
- Issue
- 2
- Pages
- 153-184
- ISSN
- 1366-2716 (ISSN-L)
- 1469-8390
- OpenAlex
- W2037384995
- Cited by
- 554
- References
- 20
- FWCI
- 50.86
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
