The DOI matches its Crossref record; 83 of the 83 references it cites were found in a registry or an index.
Development and application of a new measure of employee engagement: the ISA Engagement Scale
Open accessAbstract
Effective measure of employee engagement is relevant to human resource development (HRD) theory and practice. We build on Kahn's (1990 Kahn, W.A. 1990. Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33: 692–724. [Crossref], [Web of Science ®] , [Google Scholar], Psychological conditions of personal engagement and disengagement at work, Academy of Management Journal 33: 692–724) theory and develop a model of engagement that has three requirements: a work-role focus, activation and positive affect. This model was operationalized in a new measure: the Intellectual, Social, Affective Engagement Scale (ISA Engagement Scale) comprising three facets: intellectual, social and affective engagement. Data from Study 1 (278 employees from a manufacturing organization) showed that the scale and its sub-scales have internal reliability. Study 2 examined data from 683 employees in a retail organization. The internal reliability was confirmed and construct validity was demonstrated. The new scale had positive associations with three theoretically and empirically important outcomes: task performance, organizational citizenship behaviour (OCB) and turnover intentions. Implications are considered for academic enquiry into the engagement process, and for HRD practices that enhance the experience of work.
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What Do We Really Know About Employee Engagement?
Saks, A. M., & Gruman, J. A. (2014) · Human Resource Development Quarterly · doi:10.1002/hrdq.21187 · Cited by 678
Kossyva, D., Theriou, G., Aggelidis, V., & Sarigiannidis, L. (2024) · Journal of Knowledge Management · doi:10.1108/jkm-03-2022-0174 · Cited by 101
Roberts, R., Wong, A., Jenkins, S., Neher, A., Sutton, C., O’Meara, P., Frost, M., Bamberry, L., & Dwivedi, A. (2021) · Australian Journal of Rural Health · doi:10.1111/ajr.12804 · Cited by 82
Suhartanto, D., Dean, D., Nansuri, R., & Triyuni, N. N. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2017.10.039 · Cited by 79
Metadata
- Authors
- Soane, E., Truss, C., Alfes, K., Shantz, A., Rees, C., & Gatenby, M.
- Venue
- Human Resource Development International
- Publisher
- Informa UK Limited
- Published
- 2012-09-27
- Volume
- 15
- Issue
- 5
- Pages
- 529-547
- ISSN
- 1367-8868 (ISSN-L)
- 1469-8374
- OpenAlex
- W2165208285
- Cited by
- 398
- References
- 83
- FWCI
- 23.76
- Type
- journal article
- Language
- en
- Open access
- green
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