The DOI matches its Crossref record; 27 of the 27 references it cites were found in a registry or an index.
Information overload: context and causes
Abstract
This paper present interim results on a research project on information management issues within the UK telecommunication and financial sectors. The specific focus of the paper is information overload. Our research, although at an early stage when this paper was written, suggests that organizational climate may play a significant role in influencing the degree to which human information behaviour moves from being beneficial to the organization to creating overload. We argue that there is a recursive relationship between climate and culture and illustrate our arguments with data from one of our case study organizations: a large multi-national bank. Here a climate of mistrust reinforced a culture of ‘risk avoidance’. We describe the antecedents of these elements of the work organization and their influence on information behaviour.
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“However, this effect should be distinguished from overload driven by poor system usability or workflow misalignment, which contribute to cognitive load55.”
From When better data meets better design: How EHR data usability and system usability shape physicians' cognitive load (2026) · cites this paper as [55]
Citations
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Cited by
AlAfnan, M. A., Dishari, S., Jovic, M., & Lomidze, K. (2023) · Journal of Artificial Intelligence and Technology · doi:10.37965/jait.2023.0184 · Cited by 402
Graf, B., & Antoni, C. H. (2023) · European Journal of Work and Organizational Psychology · doi:10.1080/1359432x.2022.2118051 · Cited by 52
Merriweather, Lyytinen, K., Aron, D., & Cauley, M. R. (2026) · npj Digital Medicine · doi:10.1038/s41746-025-02243-4 · Cited by 9
Metadata
- Authors
- Allen, D., & Wilson, T. D.
- Venue
- The New Review of Information Behaviour Research
- Publisher
- Informa UK Limited
- Published
- 2003-12
- Volume
- 4
- Issue
- 1
- Pages
- 31-44
- ISSN
- 1471-6313
- 1740-7877
- Cited by
- 63
- References
- 27
- Language
- en
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.