CoChat
Sign Up
Cited by 266E-Government and Public ServicesPublic Policy and Administration ResearchPublic Administration and Political Analysis

The DOI matches its Crossref record; 79 of the 80 references it cites were found in a registry or an index.

Digitally-induced change in the public sector: a systematic review and research agenda

Open access
Haug, Nathalie, Dan, Sorin, Mergel, Ines·2024·Public Management Review
DOI 10.1080/14719037.2023.2234917
Open this paper in CoChat — free account

Abstract

Digital transformation has become a buzzword that is permeating multiple fields, including public administration and management. However, it is unclear what is transformational and how incremental and transformational change processes are linked. Using the PRISMA method, we conduct a systematic literature review to structure this growing body of evidence. We identified 164 studies on digitally-induced change and provide evidence for their drivers, implementation processes, and outcomes. We derive a theoretical framework that shows which incremental changes happen in public administrations that are implementing digital technologies and what their cumulative, transformative effects are on society as a whole.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1080/14719037.2023.2234917

Cites

79 of 79 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 80 references

Research works printed but not linked: 2

  1. Pors, A. S., and E. Pallesen. 2021. “The Reorganization of the Bureaucratic Encounter in a Digitized Public Administration.” Ephemera: Theory & Politics in Organization 21 (3): 17–41.
  2. QSR, International Pty Ltd. 2020. NVivo Qualitative Data Analysis Software . Burlington, Massachusetts.

Cited by

Sorted by citations

Items 101–200 of 265

Related

See all

Metadata

Authors
Haug, N., Dan, S., & Mergel, I.
Affiliations
  • University of Konstanz (DE)
  • University of Vaasa (FI)
Corresponding author
Haug, Nathalie
ORCID
Venue
Public Management Review
Publisher
Informa UK Limited
Published
2023-07-13
Volume
26
Issue
7
Pages
1963-1987
ISSN
  • 1461-667X (ISSN-L)
  • 1471-9037
  • 1471-9045
DOI
10.1080/14719037.2023.2234917
OpenAlex
W4384341083
Cited by
266
References
80
Citations by year
2026: 137 · 2025: 93 · 2024: 34 · 2023: 2
FWCI
49.79
Type
journal article
Language
en
Open access
Licence
Locations
  • Public Management Review (publishedVersion, cc-by)
  • Osuva (University of Vaasa) (submittedVersion, cc-by)
  • RePEc: Research Papers in Economics (submittedVersion)
  • KOPS (University of Konstanz) (submittedVersion)
Funders
  • he European Union’s Horizon 2020 research and innovation program under grant agreement No (770356)
  • project CoVal. This article reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained herein
  • The article is also part of research supported by Liikesivistysrahasto – The Foundation for Economic Education in Finland (200264)
  • This project received funding from the European Union under grant agreement (101061516)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Public Administration › Public Policy and Administration Research
  • Social Sciences › Political Science and International Relations › Public Administration and Political Analysis
Keywords
digital transformation, public sector, public administration, incremental change, transformative change, digital technologies, drivers of change, implementation process, change outcomes, social impact

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review