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Cited by 36E-Government and Public ServicesTechnology Adoption and User BehaviourHealth, Technology, Consumer Behavior

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Malaysian urban poor adoption of e-government applications and their satisfaction

Open access
Shuib, Liyana, Yadegaridehkordi, Elaheh, Ainin, Sulaiman·2019·Cogent Social Sciences
DOI 10.1080/23311886.2019.1565293
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Abstract

The aim of this research is to examine factors that influence citizens’ adoption of the e-government applications in Malaysia. In addition, their satisfaction is also analyzed. The research model was developed based on the integration of the Technology Acceptance Model and Diffusion of Innovation as well as trust in the government, information quality, computer self-efficacy, and customer satisfaction constructs regarding e-government applications in Malaysia. The data was collected using a Likert-scale questionnaire from 801 Malaysian urban poor citizens. Results revealed that compatibility, relative advantage, image, trust in the government, computer self-efficacy, and customer satisfaction have significant impacts on the use of e-government applications. In turn, customer satisfaction was itself positively influenced by the use of e-government applications. This research has provided in-depth understanding of critical factors in enhancing adoption and citizens’ satisfaction with e-government applications.

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Metadata

Authors
Shuib, L., Yadegaridehkordi, E., & Ainin, S.
Affiliations
  • University of Malaya (MY)
  • Department of Operations and Management Information Systems, Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia
ORCID
Venue
Cogent Social Sciences
Publisher
Informa UK Limited
Published
2019-01
Volume
5
Issue
1
ISSN
2331-1886 (ISSN-L)
DOI
10.1080/23311886.2019.1565293
OpenAlex
W2908450298
Cited by
36
References
2
Citations by year
2026: 2 · 2025: 4 · 2024: 7 · 2023: 9 · 2022: 7 · 2021: 2 · 2020: 4 · 2019: 1
FWCI
14.81
Type
journal article
Language
en
Open access
Licence
Locations
  • Cogent Social Sciences (publishedVersion, cc-by)
  • The University of Malaya Research Repository (University of Malaya) (submittedVersion, cc-by)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
Funders
University of Malaya (RP032C-16SBS)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
Keywords
e-government adoption, e-government applications, urban poor, citizen satisfaction, technology acceptance model, diffusion of innovations, public trust in government, information quality, computer self-efficacy, compatibility, relative advantage, images, Malaysia

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