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Cited by 18Employer Branding and e-HRMLeadership and Management in OrganizationsInterpersonal and Organizational Communication

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Processes of building trust in organizations: internal communication, management, and recruiting

Open access
Gara, Gian Luca, La Porte, José María·2020·Church, Communication and Culture
DOI 10.1080/23753234.2020.1824581
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Abstract

The article explores ways to build trust in a very specific area of internal and external communication: recruitment. At first it explores the links that communication and vulnerability have with the sciences that study the human dimension of organizations. Second, it addresses the functional and personal dimension of processes in relation to the forces of order or dispersion that press every organization on a personal or structural level (centripetal and centrifugal force). Trust presents itself as the ring that unites and harmonizes the creative or destructive power of those forces. It is an essential element that makes it possible to manage the vulnerability of organizations and their limitations on an organizational or human level. The hypothesis being made is that recruitment is an essential element of internal and external communication and has a strategic importance for the future of the organization because the mobility of the labor market, contractual conditions, and reduced turnover times require creating an environment of trust and transparency in a short time. This begins with the selection process and develops throughout the future professional projection of workers within the company.

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Crossref · 10.1080/23753234.2020.1824581

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Metadata

Authors
Gara, G. L., & La Porte, J. M.
Affiliations
  • Human Resources, Cornerstone International, Rome, Italy
  • School of Communications, The Pontifical University of the Holy Cross, Rome, Italy
Corresponding author
Gara, Gian Luca
Venue
Church, Communication and Culture
Publisher
Informa UK Limited
Published
2020-09-01
Volume
5
Issue
3
Pages
298-319
ISSN
  • 2375-3234 (ISSN-L)
  • 2375-3242
DOI
10.1080/23753234.2020.1824581
OpenAlex
W3108416390
Cited by
18
References
0
Citations by year
2026: 3 · 2025: 5 · 2024: 5 · 2023: 3 · 2021: 2
FWCI
1.35
Type
journal article
Language
en
Open access
Licence
Locations
  • Church Communication and Culture (publishedVersion, cc-by)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
  • INFM-OAR (INFN Catania) (submittedVersion, other-oa)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Leadership and Management in Organizations
  • Social Sciences › Communication › Interpersonal and Organizational Communication
Keywords
organizational trust, recruitment, internal communication, centripetal and centrifugal forces, transparency, personnel selection, labor mobility, employee turnover, employee development

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