Social Work in Public Libraries: An International Scoping Review
Open accessAbstract
This article reports on findings of an international scoping review of literature on social work in libraries. The review explored how social work is practised in libraries, and barriers and facilitators to embedding professional social work within public libraries. Using a literature search protocol, databases were systematically searched, and results refined through several phases of data screening, resulting in 16 articles eligible for inclusion. The dataset was thematically analysed by the research team. Data analysis revealed that most articles emanate from research undertaken in metropolitan settings in the United States, and that empirical research has typically been small-scale, using qualitative or mixed methods. Most articles described social work as multidimensional, including direct contact roles with library visitors, as well as indirect practice with library staff for professional development purposes. In the dataset, authors acknowledged the changing role of libraries that sees a greater focus on addressing social justice issues with increasingly diverse populations of library visitors and their evolving needs – a focus in common with social workers’ practice. Authors identified opportunities and challenges regarding interprofessional collaboration between social workers and library staff, including role boundaries and sustainability. Building on these themes, implications for future research and interprofessional practice are discussed.
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Public libraries have become sites where interprofessional partnerships with social workers are being explored or institutionalised.
“Shephard et al. (2023), in an international scoping review, show that public libraries have become sites where interprofessional partnerships with social workers are being explored or institutionalised.”
From Public libraries as social infrastructure: An integrative review of community roles (2026) · cites this paper as Shephard et al. (2023)
The title and keywords in the indexed copy (section labelled “1 Abstract,” page unavailable) identify this as an international scoping review of social work in public libraries and name interprofessional partnership as a topic. The available passages do not report findings showing that such partnerships have been established or institutionalised. (LLM, conf=0.72)
Experimental — accuracy not yet measuredLibraries are stretched institutions whose boundaries, capacities and professional identities are under pressure.
“Libraries can provide lowthreshold support and referral, but they are also stretched institutions whose boundaries, capacities and professional identities are under pressure.”
From Public libraries as social infrastructure: An integrative review of community roles (2026) · cites this paper as Shephard et al. (2023)
The available passages contain bibliographic details and keywords for the review, but no substantive discussion of library boundaries, capacity, or professional identity. Searches for those pressures and for staff roles and resources returned no relevant passage from our copy. (LLM, conf=0.72)
Experimental — accuracy not yet measuredLibraries can provide low-threshold support and referral.
“Libraries can provide lowthreshold support and referral, but they are also stretched institutions whose boundaries, capacities and professional identities are under pressure.”
From Public libraries as social infrastructure: An integrative review of community roles (2026) · cites this paper as Shephard et al. (2023)
The retrieved passages labelled Abstract and 1 Abstract (no page given) contain bibliographic details and keywords, but no statement about libraries providing low-threshold support or referral. Searches for those terms and for referrals to community services found no passage addressing the claim in our copy. (LLM, conf=0.73)
Experimental — accuracy not yet measuredLibraries often serve as relatively non-stigmatising, low-threshold entry points through which people facing complexity-whether administrative, digital, health-related or social-can receive initial assistance, referral or simply a safe place to remain.
“Libraries often serve as relatively non-stigmatising, low-threshold entry points through which people facing complexity-whether administrative, digital, health-related or social-can receive initial assistance, referral or simply a safe place to remain (Philbin et al., 2019;Shephard et al., 2023;Whiteman et al., 2018).”
From Public libraries as social infrastructure: An integrative review of community roles (2026) · cites this paper as Shephard et al., 2023
The available passages are bibliographic metadata (title and Abstract listing), not substantive findings. Searches for non-stigmatising access, assistance, referrals, and a safe place returned no passage addressing the claim, so it cannot be verified from our copy. (LLM, conf=0.76)
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Cites
Braun, V., & Clarke, V. (2022) · Encyclopedia of Quality of Life and Well-Being Research · doi:10.1007/978-3-319-69909-7_3470-2 · Cited by 5,890 · see citing works
A scoping review of scoping reviews: advancing the approach and enhancing the consistency
Pham, M. T., Rajić, A., Greig, J. D., Sargeant, J. M., Papadopoulos, A., & McEwen, S. A. (2014) · Research Synthesis Methods · doi:10.1002/jrsm.1123 · Cited by 3,078 · see citing works
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Public libraries as social infrastructure: An integrative review of community roles
Lee, K. (2026) · Journal of Librarianship and Information Science · doi:10.1177/09610006261461777
- Authors
- Shephard, M., Garner, J., Bell, K., & Wardle, S.
- Affiliations
- Charles Sturt University (AU)
- Corresponding author
- Shephard, Monique
- Venue
- Journal of the Australian Library and Information Association
- Publisher
- Informa UK Limited
- Published
- 2023-09-19
- Volume
- 72
- Issue
- 4
- Pages
- 340-361
- ISSN
- 2475-0158 (ISSN-L)
- 2475-0166
- OpenAlex
- W4386893623
- Cited by
- 21
- References
- 2
- Citations by year
- 2026: 5 · 2025: 8 · 2024: 7 · 2023: 1
- FWCI
- 12.34
- Type
- journal article
- Language
- en
- Open access
- Licence
- other-oa
- Locations
- Journal of the Australian Library and Information Association (publishedVersion)
- Charles Sturt University Research Output (CRO) (acceptedVersion, other-oa)
- Funders
- Charles Sturt University
- Topics
- Social Sciences › Library and Information Sciences › Library Science and Administration
- Social Sciences › Library and Information Sciences › Library Science and Information Literacy
- Physical Sciences › Computer Science › Information Systems › Web and Library Services
- Keywords
- public libraries, interprofessional collaboration, role boundaries, professional development, social justice, library users, barriers and facilitators
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