The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Consumer Reactions to Product Failure: An Attributional Approach
Abstract
Journal Article Consumer Reactions to Product Failure: An Attributional Approach Get access Valerie S. Folkes Valerie S. Folkes Search for other works by this author on: Oxford Academic PubMed Google Scholar Journal of Consumer Research, Volume 10, Issue 4, March 1984, Pages 398–409, https://doi.org/10.1086/208978 Published: 01 March 1984 Article history Received: 01 April 1983 Revision received: 01 July 1983 Published: 01 March 1984
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Citations
Cites
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
Children's reactions to apologies.
Darby, B. W., & Schlenker, B. R. (1982) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.43.4.742 · Cited by 479
Cited by
An attributional theory of achievement motivation and emotion
Weiner, B. (1985) · Psychological Review · doi:10.1037/0033-295x.92.4.548 · Cited by 7,846
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
Tax, S. S., Brown, S. W., & Chandrashekaran, M. (1998) · Journal of Marketing · doi:10.2307/1252161 · Cited by 2,723
Product/Consumption-Based Affective Responses and Postpurchase Processes
Westbrook, R. A. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400302 · Cited by 2,462
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Smith, A. K., Bolton, R. N., & Wagner, J. (1999) · Journal of Marketing Research · doi:10.2307/3152082 · Cited by 2,058
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
Szymanski, D. M., & Henard, D. H. (2001) · Journal of the Academy of Marketing Science · doi:10.1177/0092070301291002 · Cited by 2,002
Metadata
- Authors
- Folkes, V. S.
- Venue
- Journal of Consumer Research
- Publisher
- Oxford University Press (OUP)
- Published
- 1984-03
- Volume
- 10
- Issue
- 4
- Pages
- 398
- ISSN
- 0093-5301 (ISSN-L)
- 1537-5277
- OpenAlex
- W2061742916
- Cited by
- 1,353
- References
- 2
- FWCI
- 6.36
- Type
- journal article
- Language
- en
- Open access
- closed
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