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Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies
Abstract
Although technological products are unavoidable in contemporary life, studies focusing on them in the consumer behavior field have been few and narrow. In this article, we investigate consumers' perspectives, meanings, and experiences in relation to a range of technological products, emphasizing lengthy and repeated interviews with 29 households, including a set of first-time owners. We draw on literatures spanning from technology, paradox, and postmodernism to clinical and social psychology, and combine them with data collection and analysis in the spirit of grounded theory. The outcome is a new conceptual framework on the paradoxes of technological products and their influences on emotional reactions and behavioral coping strategies. We discuss the findings in terms of implications for theories of technology, innovation diffusion, and human coping, and an expanded role for the paradox construct in consumer research.
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Citations
Cited by
Parasuraman (2005) · doi:10.1177/1094670504271156 · Cited by 3,967
Consumer Culture Theory (CCT): Twenty Years of Research
Arnould, E. J., & Thompson, C. J. (2005) · Journal of Consumer Research · doi:10.1086/426626 · Cited by 3,677
Parasuraman, A. (2000) · Journal of Service Research · doi:10.1177/109467050024001 · Cited by 3,328
Service quality delivery through web sites: a critical review of extant knowledge
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/009207002236911 · Cited by 2,729
Technology Infusion in Service Encounters
Bitner, M. J., Brown, S. W., & Meuter, M. L. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281013 · Cited by 1,543
Metadata
- Authors
- Mick, D. G., & Fournier, S.
- Venue
- Journal of Consumer Research
- Publisher
- Oxford University Press (OUP)
- Published
- 1998-09-01
- Volume
- 25
- Issue
- 2
- Pages
- 123-143
- ISSN
- 0093-5301 (ISSN-L)
- 1537-5277
- OpenAlex
- W2104093905
- Cited by
- 1,300
- References
- 0
- FWCI
- 39.23
- Type
- journal article
- Language
- en
- Open access
- closed
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