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Attributional Thoughts about Consumer Behavior
Abstract
Two fundamental principles from attribution theory were examined for the role they might play in the psychology of the consumer. They are: (1) perceptions of causality along a stability dimension influence the anticipated likelihood of product satisfaction, and (2) perceptions of causality along a controllability dimension influence judgments of responsibility and retributive actions. Comments about the longevity of an attributional framework, methodological recommendations, and the heuristic value of the theory also are included.
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Citations
Cites
An attributional theory of achievement motivation and emotion
Weiner, B. (1985) · Psychological Review · doi:10.1037/0033-295x.92.4.548 · Cited by 7,846
Self-citation
Cited by
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Maxham, J. G., & Netemeyer, R. G. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.4.57.18512 · Cited by 1,204
Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction
Hess Jr., R. L., Ganesan, S., & Klein, N. M. (2003) · Journal of the Academy of Marketing Science · doi:10.1177/0092070302250898 · Cited by 959
Nyilasy, G., Gangadharbatla, H., & Paladino, A. (2014) · Journal of Business Ethics · doi:10.1007/s10551-013-1944-3 · Cited by 815
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Metadata
- Authors
- Weiner, B.
- Venue
- Journal of Consumer Research
- Publisher
- Oxford University Press (OUP)
- Published
- 2000-12
- Volume
- 27
- Issue
- 3
- Pages
- 382-387
- ISSN
- 0093-5301 (ISSN-L)
- 1537-5277
- OpenAlex
- W2050239198
- Cited by
- 899
- References
- 1
- FWCI
- 16.25
- Type
- journal article
- Language
- en
- Open access
- closed
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