Cited by 201Technology Adoption and User BehaviourInnovative Human-Technology InteractionCustomer Service Quality and Loyalty

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Understanding Antecedents of Continuance Intention in Social-Networking Services

Kim, Byoungsoo·2011·Cyberpsychology Behavior and Social Networking

DOI 10.1089/cyber.2010.0009

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Abstract

Given the extreme advances and large investments in social-networking services (SNS), it has become important to analyze users' decision-making processes in order to understand their continued use of SNS. This study attempted to develop an integrated model that incorporates subjective norm into the expectation-confirmation model. The research model was empirically tested within the context of Cyworld. The analysis revealed that the proposed theoretical model provided an in-depth understanding of user continuance behavior toward SNS. Theoretical and practical implications of this study are discussed.

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Authors: Kim, B.
Affiliations: Korea Advanced Institute of Science and Technology (KR)
Corresponding author: Kim, Byoungsoo
ORCID: Kim, Byoungsoo
Venue: Cyberpsychology Behavior and Social Networking
Publisher: SAGE Publications
Published: 2010-12-30
Volume: 14
Issue: 4
Pages: 199-205
ISSN: 2152-2715 (ISSN-L)
2152-2723
DOI: 10.1089/cyber.2010.0009
OpenAlex: W2040535479
Cited by: 201
References: 44
Citations by year: 2026: 2 · 2025: 6 · 2024: 5 · 2023: 10 · 2022: 16 · 2021: 17 · 2020: 17 · 2019: 16 · 2018: 11 · 2017: 17 · 2016: 23 · 2015: 20 · 2014: 20 · 2013: 9 · 2012: 9
FWCI: 14.80
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Cyberpsychology Behavior and Social Networking (publishedVersion)
PubMed (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: continuance intention, social networking services, subjective norms, expectation-confirmation model, Cyworld, user decision-making
MeSH terms: Adolescent, Adult, Choice Behavior, Consumer Behavior, Decision Making, Factor Analysis, Statistical, Female, Humans, Male, Middle Aged, Models, Psychological, Psychological Theory, Social Behavior, Internet, Intention, Young Adult

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Understanding Antecedents of Continuance Intention in Social-Networking Services

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