Connections between the quality of consultations and patient compliance in general practice
Abstract
The aim of the study was to generate and test a theory about connections between the quality of consultations and patient compliance in general practice. The theory was empirically based on patient interviews in order to understand the patient's perceptions and behaviour, and on development of a list for mapping of consultations, which in turn allowed coherent descriptions of consultations and compliance. The theory suggests and explains that compliance is connected with the fulfillment of six relatively simple criteria for the quality of consultations. The theory was tested by comparing predictions of compliance derived from analyses of 63 consultations with patient questionnaire based measurements of compliance. The difference between proportions of patients who were complaint after consultations fulfilling and not fulfilling respectively the criteria was 44%. The 95% confidence limits of this difference were 21% and 67%.
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Important determinants for compliance are mainly more information giving, more positive talk and empathy, and an increased participatory style.
“The important determinants for compliance are mainly more information giving, more positive talk and empathy and an increased participatory style.(13,17,18,20)”
From Socio-economic status of the patient and doctor–patient communication: does it make a difference? (2005) · cites this paper as [20]
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- Authors
- LASSEN, L. C.
- Affiliations
- University of Copenhagen (DK)
- Corresponding author
- LASSEN, LARS CHR
- Venue
- Family Practice
- Publisher
- Oxford University Press (OUP)
- Published
- 1991
- Volume
- 8
- Issue
- 2
- Pages
- 154-160
- ISSN
- 0263-2136 (ISSN-L)
- 1460-2229
- OpenAlex
- W2046948670
- Cited by
- 27
- References
- 0
- Citations by year
- 2024: 1 · 2019: 1 · 2015: 1 · 2014: 1
- FWCI
- 5.06
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Family Practice (publishedVersion)
- PubMed (publishedVersion)
- DigitalGeorgetown (Georgetown University Library) (submittedVersion)
- Funders
- Sundhed og Sygdom, Det Frie Forskningsråd
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Medicine › Family Practice › Medication Adherence and Compliance
- Health Sciences › Health Professions › General Health Professions › Primary Care and Health Outcomes
- Keywords
- consultation quality, medication adherence, general practice, patient perspectives, patient behavior, theory testing, patient satisfaction
- MeSH terms
- Family Practice, Humans, Models, Theoretical, Patient Compliance, Quality of Health Care, Referral and Consultation
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