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Moving base into high-value integrated solutions: a value stream approach
Abstract
Some of the world’s leading suppliers are developing strategies to move into the provision of innovative combinations of products and services as ‘high-value integrated solutions’ tailored to each customer’s needs. Rather than simply ‘moving downstream’ into services (as much of the business strategy literature assumes), this paper argues that the provision of integrated solutions is attracting firms—traditionally based in manufacturing and services—to occupy a new base in the value stream centred on ‘systems integration’. In addition to an ability to design and integrate systems using internal or external sources of product supply, these firms are developing novel combinations of service capabilities (operations, business consultancy and finance) required to provide complete solutions to each customer’s needs.
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Citations
Cites
Lean Thinking—Banish Waste and Create Wealth in your Corporation
Womack, J. P., & Jones, D. T. (1997) · Journal of the Operational Research Society · doi:10.1057/palgrave.jors.2600967 · Cited by 2,122
Cited by
The servitization of manufacturing: A review of literature and reflection on future challenges
Baines, T. S., Lightfoot, H. W., Benedettini, O., & Kay, J. M. (2009) · Journal of Manufacturing Technology Management · doi:10.1108/17410380910960984 · Cited by 1,541
Organizing for solutions: Systems seller vs. systems integrator
Davies, A., Brady, T., & Hobday, M. (2007) · Industrial Marketing Management · doi:10.1016/j.indmarman.2006.04.009 · Cited by 527
Self-citationSystems integration: a core capability of the modern corporation
Hobday, M. (2005) · Industrial and Corporate Change · doi:10.1093/icc/dth080 · Cited by 481
A solution business model: Capabilities and management practices for integrated solutions
Storbacka, K. (2011) · Industrial Marketing Management · doi:10.1016/j.indmarman.2011.05.003 · Cited by 466
Rapid manufacturing in the spare parts supply chain: Alternative approaches to capacity deployment
Holmström, J., Partanen, J., Tuomi, J., & Walter, M. (2010) · Journal of Manufacturing Technology Management · doi:10.1108/17410381011063996 · Cited by 431
Metadata
- Authors
- Davies, A.
- Venue
- Industrial and Corporate Change
- Publisher
- Oxford University Press (OUP)
- Published
- 2004-10-01
- Volume
- 13
- Issue
- 5
- Pages
- 727-756
- ISSN
- 0960-6491 (ISSN-L)
- 1464-3650
- OpenAlex
- W1975525977
- Cited by
- 728
- References
- 1
- FWCI
- 66.79
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.