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Cited by 134Patient Safety and Medication ErrorsPharmacovigilance and Adverse Drug ReactionsPatient Satisfaction in Healthcare

The DOI matches its Crossref record; 72 of the 73 references it cites were found in a registry or an index.

The missing evidence: a systematic review of patients' experiences of adverse events in health care

Open access
Harrison, Reema, Walton, Merrilyn, Manias, Elizabeth, Smith–Merry, Jennifer, Kelly, Patrick, Iedema, Rick, Robinson, Lauren·2015·International Journal for Quality in Health Care
DOI 10.1093/intqhc/mzv075
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Abstract

PURPOSE: Preventable patient harm due to adverse events (AEs) is a significant health problem today facing contemporary health care. Knowledge of patients' experiences of AEs is critical to improving health care safety and quality. A systematic review of studies of patients' experiences of AEs was conducted to report their experiences, knowledge gaps and any challenges encountered when capturing patient experience data. DATA SOURCES: Key words, synonyms and subject headings were used to search eight electronic databases from January 2000 to February 2015, in addition to hand-searching of reference lists and relevant journals. STUDY SELECTION: Titles and abstracts of publications were screened by two reviewers and checked by a third. Full-text articles were screened against the eligibility criteria. DATA EXTRACTION: Data on design, methods and key findings were extracted and collated. RESULTS: Thirty-three publications demonstrated patients identifying a range of problems in their care; most commonly identified were medication errors, communication and coordination of care problems. Patients' income, education, health burden and marital status influence likelihood of reporting. Patients report distress after an AE, often exacerbated by receiving inadequate information about the cause. Investigating patients' experiences is hampered by the lack of large representative patient samples, data over sufficient time periods and varying definitions of an AE. CONCLUSION: Despite the emergence of policy initiatives to enhance patient engagement, few studies report patients' experiences of AEs. This information must be routinely captured and utilized to develop effective, patient-centred and system-wide policies to minimize and manage AEs.

Overview

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Registry

Crossref · 10.1093/intqhc/mzv075

Cites

72 of 72 references verified0 citation errors · 0 not checkable

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Citations

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Research works printed but not linked: 3

  1. Millenson M . Spoke feminists and the fight for participatory medicine: a history. J Participat Med 2011;3:e27.
  2. Health Canada. Exploring the Link between Public Involvement/Citizen Engagement and Quality Health Care: A Review and Analysis of the Current Literature. Ottawa, Canada: Health and Human Resources Strategies Division, 2003.
  3. Luxford K . The forgotten tenet: client focus and quality improvement in health care. Build Qual Health Care 2010;4:10–2.

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Metadata

Authors
Harrison, R., Walton, M., Manias, E., Smith–Merry, J., Kelly, P., Iedema, R., & Robinson, L.
Affiliations
  • The University of Sydney (AU)
  • The Royal Melbourne Hospital (AU)
  • University of Tasmania (AU)
  • University College London (GB)
Corresponding author
Harrison, Reema
ORCID
Venue
International Journal for Quality in Health Care
Publisher
Oxford University Press (OUP)
Published
2015-09-29
Volume
27
Issue
6
Pages
424-442
ISSN
  • 1353-4505 (ISSN-L)
  • 1464-3677
DOI
10.1093/intqhc/mzv075
OpenAlex
W1938826846
Cited by
134
References
73
Citations by year
2026: 7 · 2025: 6 · 2024: 13 · 2023: 14 · 2022: 9 · 2021: 16 · 2020: 22 · 2019: 11 · 2018: 9 · 2017: 15 · 2016: 11
FWCI
2.77
Type
journal article
Language
en
Open access
Licence
cc-by
Locations
  • International Journal for Quality in Health Care (publishedVersion)
  • PubMed (publishedVersion)
  • eCite Digital Repository (University of Tasmania) (submittedVersion)
  • Deakin Research Online (Deakin University) (submittedVersion)
  • Figshare (submittedVersion, cc-by)
  • Research Portal (King's College London) (submittedVersion, other-oa)
Funders
  • National Health and Medical Research Council (NHMRC)
  • Project Grant (1049703)
  • NHMRC
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Patient Safety and Medication Errors
  • Life Sciences › Pharmacology, Toxicology and Pharmaceutics › Toxicology › Pharmacovigilance and Adverse Drug Reactions
  • Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Keywords
adverse events, patient experience, patient harm, patient safety, medication errors, healthcare communication, care coordination, patient distress, patient engagement, quality of care
MeSH terms
Female, Humans, Health Knowledge, Attitudes, Practice, Male, Patients, Medical Errors

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