The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Customer value: a review of recent literature and an integrative configuration
Abstract
The concept of customer value is becoming increasingly used in strategy and marketing literature in recent years. Customer value is considered central to competitive advantage and long‐term success of business organizations. Consequently, a great importance attached to this concept. This paper attempts to build an integrative configuration of the concept of customer value that reflects its richness and complexity. It reviews, synthesizes and extends the literature on the subject. The configuration includes three complementary models, namely: customer value in exchange, customer value buildup, and customer value dynamics. Thinking about customer value in this way is helpful in the designing of and studying service offerings.
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Citations
Cites
Should we delight the customer?
Rust, R. T., & Oliver, R. L. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281008 · Cited by 712
Exploring the nature of linkages between consequences and values
Gutman, J. (1991) · Journal of Business Research · doi:10.1016/0148-2963(91)90048-3 · Cited by 158
Cited by
The concept of perceived value: a systematic review of the research
Sánchez-Fernández, R., & Iniesta-Bonillo, M. Á. (2007) · Marketing Theory · doi:10.1177/1470593107083165 · Cited by 1,269
Chen, S.-C., & Lin, C.-P. (2019) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2018.11.025 · Cited by 606
The moderating effect of customer perceived value on online shopping behaviour
Hsin Chang, H., & Wang, H. (2011) · Online Information Review · doi:10.1108/14684521111151414 · Cited by 398
Customer dominant value formation in service
Heinonen, K., Strandvik, T., & Voima, P. (2013) · European Business Review · doi:10.1108/09555341311302639 · Cited by 353
Mäntymäki, M., Islam, A. K. M. N., & Benbasat, I. (2020) · Information Systems Journal · doi:10.1111/isj.12262 · Cited by 171
“Our conceptualization of consumer value builds on the main strands of the prior literature (Salem Khalifa, 2004) and contains three key elements: First, consumer value is a subjective perception (Zeithaml, 1988); second, consumer value comprises a number of dimensions (Sheth et al., 1991); third,…”
Metadata
- Authors
- Salem Khalifa, A.
- Venue
- Management Decision
- Publisher
- Emerald
- Published
- 2004-06-01
- Volume
- 42
- Issue
- 5
- Pages
- 645-666
- ISSN
- 0025-1747 (ISSN-L)
- OpenAlex
- W2027514719
- Cited by
- 590
- References
- 2
- FWCI
- 20.09
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
