The DOI matches its Crossref record; 45 of the 45 references it cites were found in a registry or an index.
Customer satisfaction, loyalty and commitment in service organizations: Some evidence from Greece
Abstract
Purpose – The present study attempts to contribute to the knowledge of how customer satisfaction, loyalty and commitment are defined and relate to each other in the Greek context.
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Citations
Cites
Tabachnick, B. G., & Fidell, L. S. (1983) · Cited by 79,867
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society. Series A (General) · doi:10.2307/2344428 · Cited by 35,697
An Index of Factorial Simplicity
Kaiser, H. F. (1974) · Psychometrika · doi:10.1007/bf02291575 · Cited by 14,898
A Beginner's Guide to Structural Equation Modeling: Fourth Edition
Schumacker, R. E., & Lomax, R. G. (2015) · doi:10.4324/9781315749105 · Cited by 6,604
A Review of Scale Development Practices in the Study of Organizations
Hinkin, T. R. (1995) · Journal of Management · doi:10.1177/014920639502100509 · Cited by 3,193
Affective commitment to the organization: The contribution of perceived organizational support.
Rhoades, L., Eisenberger, R., & Armeli, S. (2001) · Journal of Applied Psychology · doi:10.1037//0021-9010.86.5.825 · Cited by 2,481
Why Satisfied Customers Defect
Jones, T. O. (1995) · Harvard business review · Cited by 2,230
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
Szymanski, D. M., & Henard, D. H. (2001) · Journal of the Academy of Marketing Science · doi:10.1177/0092070301291002 · Cited by 2,002
Taylor, S. A., & Baker, T. L. (1994) · Journal of Retailing · doi:10.1016/0022-4359(94)90013-2 · Cited by 1,983
The relationship between customer loyalty and customer satisfaction
Bowen, J. T., & Chen, S. (2001) · International Journal of Contemporary Hospitality Management · doi:10.1108/09596110110395893 · Cited by 1,288
Cited by
Conceptualizing vacation dedication
Ring, A., Yanamandram, V., Gretzel, U., & Dolnicar, S. (2020) · Current Issues in Tourism · doi:10.1080/13683500.2019.1678572 · Cited by 34
Metadata
- Authors
- Dimitriades, Z. S.
- Venue
- Management Research News
- Publisher
- Emerald
- Published
- 2006-12
- Volume
- 29
- Issue
- 12
- Pages
- 782-800
- ISSN
- 0140-9174 (ISSN-L)
- OpenAlex
- W1514925923
- Cited by
- 332
- References
- 45
- FWCI
- 5.12
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Customer satisfaction, loyalty and commitment in service organizations: Some evidence from Greece. https://app.cochat.ai/papers/10.1108/01409170610717817
- The paper
- Dimitriades, Z. S. (2006). Customer satisfaction, loyalty and commitment in service organizations: Some evidence from Greece. Management Research News. https://doi.org/10.1108/01409170610717817
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
