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Cited by 226Innovation and Knowledge ManagementService and Product InnovationFirm Innovation and Growth

The DOI matches its Crossref record; 73 of the 74 references it cites were found in a registry or an index.

Service innovation and performance in SMEs

McDermott, Christopher M., Prajogo, Daniel I.·2012·International Journal of Operations & Production Management
DOI 10.1108/01443571211208632
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Abstract

Purpose: The purpose of this paper is to examine the relationship between exploration and exploitation innovation, and business performance in small and medium enterprise (SME) service firms. Furthermore, the paper also examines the interaction between the two innovation orientations in predicting business performance, and the influence of size in the effectiveness of each of them in enhancing business performance. Design/methodology/approach: Using empirical data drawn from 180 managers in Australian service organisations, this study also compares the effect of ambidextrous innovation on business performance within these SMEs. Findings: The findings show that, controlled for size, neither of the innovation orientations show significant, direct relationships with firms' performance. However, ambidextrous innovation was positively associated with business performance, indicating a synergy between exploration and exploitation. Further examination indicates the relationship between exploration/exploitation innovation and performance is moderated by size within the authors' sample of small firms. Research limitations/implications: Taken together, the results point to an interesting and complex relationship within SMEs relating to innovation orientation, size, and performance. This relationship suggests that service SMEs are best served by the simultaneous pursuit of both exploitive and exploratory innovation. Originality/value: This research is original in that it deliberately focuses on innovation in service SMEs, an area that has not seen significant research previously. As such, the authors' insights into the relationship between ambidextrous innovation and performance suggest the need for creating balance and synergy between the two innovation types.

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Crossref · 10.1108/01443571211208632

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73 of 73 references verified0 citation errors · 0 not checkable

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Research works printed but not linked: 1

  1. Nunnally, J. (1978), Psychometric Theory, McGraw‐Hill, New York, NY.

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Metadata

Authors
McDermott, C. M., & Prajogo, D. I.
Affiliations
  • Rensselaer Polytechnic Institute (US)
  • Monash University (AU)
ORCID
Venue
International Journal of Operations & Production Management
Publisher
Emerald
Published
2012-02-03
Volume
32
Issue
2
Pages
216-237
ISSN
0144-3577 (ISSN-L)
DOI
10.1108/01443571211208632
OpenAlex
W2052679756
Cited by
226
References
74
Citations by year
2026: 12 · 2025: 11 · 2024: 18 · 2023: 24 · 2022: 16 · 2021: 24 · 2020: 22 · 2019: 19 · 2018: 16 · 2017: 18 · 2016: 15 · 2015: 13 · 2014: 8 · 2013: 9 · 2012: 1
FWCI
29.49
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
International Journal of Operations & Production Management (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
  • Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › Firm Innovation and Growth
Keywords
service innovation, small and medium-sized enterprises, exploration and exploitation, ambidextrous innovation, firm performance, firm size, innovation orientation, service companies

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