The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
The performance measurement revolution: why now and what next?
Abstract
Asks why business performance measurement has become so topical, so recently. Argues that there are seven main reasons: the changing nature of work; increasing competition; specific improvement initiatives; national and international quality awards; changing organisational roles; changing external demands; and the power of information technology. Evidence to support this assertion is drawn from the academic and practitioner literatures, interviews and discussions with people specialising in the field and a broad review of the current state‐of‐the‐art in business performance measurement. Presents a framework onto which current research in business performance measurement can be mapped and identifies areas which require further work.
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Citations
Cites
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
Performance measurement system design: A literature review and research agenda
Neely, A., Gregory, M., & Platts, K. (1995) · International Journal of Operations & Production Management · doi:10.1108/01443579510083622 · Cited by 3,259
Self-citation
Cited by
Designing, Implementing and Updating Performance Measurement Systems
Bourne, M., Mills, J., Wilcox, M., Neely, A., & Platts, K. (2000) · International Journal of Operations & Production Management · doi:10.1108/01443570010330739 · Cited by 1,143
Self-citationOrganizational culture and performance measurement systems
Henri, J.-F. (2006) · Accounting, Organizations and Society · doi:10.1016/j.aos.2004.10.003 · Cited by 700
Environmental proactivity and business performance: an empirical analysis
González-Benito, J., & González-Benito, Ó. (2005) · Omega · doi:10.1016/j.omega.2004.03.002 · Cited by 678
Cuccurullo, C., Aria, M., & Sarto, F. (2016) · Scientometrics · doi:10.1007/s11192-016-1948-8 · Cited by 365
KPIs: a critical appraisal of their use in construction
Beatham, S., Anumba, C., Thorpe, T., & Hedges, I. (2004) · Benchmarking: An International Journal · doi:10.1108/14635770410520320 · Cited by 260
Metadata
- Authors
- Neely, A.
- Venue
- International Journal of Operations & Production Management
- Publisher
- Emerald
- Published
- 1999-02-01
- Volume
- 19
- Issue
- 2
- Pages
- 205-228
- ISSN
- 0144-3577 (ISSN-L)
- OpenAlex
- W2125881799
- Cited by
- 1,154
- References
- 2
- FWCI
- 24.64
- Type
- journal article
- Language
- en
- Open access
- closed
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- Neely, A. (1999). The performance measurement revolution: why now and what next? International Journal of Operations & Production Management. https://doi.org/10.1108/01443579910247437
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
