The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.
KPIs: a critical appraisal of their use in construction
Abstract
Traditionally businesses have measured their performance solely in financial terms. This limited approach has been challenged, with the introduction of the concept of key performance indicators (KPIs) for non‐financial results. In response to the Latham and Egan Reports, the UK construction industry has developed its own set of KPIs. However, their effective use has been limited. This paper reviews these and other construction KPIs and concludes that most of the KPIs used are post event, lagging measures that do not provide the opportunity to change. Their results are not validated and thus are open to interpretation. The result is that KPIs are being used within the industry as a marketing tool, and not as an integral part of business management. This paper distinguishes between three types of measure and suggests a framework for their effective use within an overall performance measurement system based on change action driven by results.
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Cites
The balanced scorecard : measures that drive performance
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Fellowa, R., & Liu, A. M. M. (2003) · Cited by 1,448
The performance measurement revolution: why now and what next?
Neely, A. (1999) · International Journal of Operations & Production Management · doi:10.1108/01443579910247437 · Cited by 1,154
Having trouble with your strategy? Then map it.
Kaplan, R. S., & Norton, D. P. (2000) · PubMed · Cited by 1,145
Designing, Implementing and Updating Performance Measurement Systems
Bourne, M., Mills, J., Wilcox, M., Neely, A., & Platts, K. (2000) · International Journal of Operations & Production Management · doi:10.1108/01443570010330739 · Cited by 1,143
(2020) · Management Accounting · doi:10.24053/9783739880280-167 · Cited by 706
Managing as if Tomorrow Mattered
Garvin, D. A., & Hayes, R. H. (1982) · Cited by 375
Cited by
Operational research from Taylorism to Terabytes: A research agenda for the analytics age
Mortenson, M. J., Doherty, N. F., & Robinson, S. (2015) · European Journal of Operational Research · doi:10.1016/j.ejor.2014.08.029 · Cited by 235
Metadata
- Authors
- Beatham, S., Anumba, C., Thorpe, T., & Hedges, I.
- Venue
- Benchmarking: An International Journal
- Publisher
- Emerald
- Published
- 2004-02-01
- Volume
- 11
- Issue
- 1
- Pages
- 93-117
- ISSN
- 1463-5771 (ISSN-L)
- OpenAlex
- W1979933734
- Cited by
- 260
- References
- 14
- FWCI
- 11.79
- Type
- journal article
- Language
- en
- Open access
- closed
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- Beatham, S., Anumba, C., Thorpe, T., & Hedges, I. (2004). KPIs: a critical appraisal of their use in construction. Benchmarking: An International Journal. https://doi.org/10.1108/14635770410520320
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
