The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
An empirical investigation of the Turkish consumers’ acceptance of Internet banking services
Abstract
An exploratory study of consumer acceptance of Internet banking (IB) services is conducted in a Turkish bank. Examines both consumer‐related factors that may affect the adoption of an innovation or a product (such as complexity, perceived risk, and relative advantage) as well as organizational factors such as marketing effort. The results suggest that IB not only reduces operational cost to the bank, but also leads to higher levels of customer satisfaction and retention. Accordingly, it is argued that IB is strategically important to the banking sector in an emerging economy, such as in Turkey.
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Citations
Cites
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Cited by
Consumer acceptance of online banking: an extension of the technology acceptance model
Pikkarainen, T., Pikkarainen, K., Karjaluoto, H., & Pahnila, S. (2004) · Internet Research · doi:10.1108/10662240410542652 · Cited by 1,772
The diffusion of Internet banking among Singapore consumers
Gerrard, P., & Barton Cunningham, J. (2003) · International Journal of Bank Marketing · doi:10.1108/02652320310457776 · Cited by 703
Understanding the attitude and intention to use smartphone chatbots for shopping
Kasilingam, D. L. (2020) · Technology in Society · doi:10.1016/j.techsoc.2020.101280 · Cited by 636
Thakur, R., & Srivastava, M. (2014) · Internet Research · doi:10.1108/intr-12-2012-0244 · Cited by 606
Mapping the reasons for resistance to internet banking: A means-end approach
Kuisma, T., Laukkanen, T., & Hiltunen, M. (2007) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2006.08.006 · Cited by 530
Metadata
- Authors
- Nui Polatoglu, V., & Ekin, S.
- Venue
- International Journal of Bank Marketing
- Publisher
- Emerald
- Published
- 2001-07-01
- Volume
- 19
- Issue
- 4
- Pages
- 156-165
- ISSN
- 0265-2323 (ISSN-L)
- OpenAlex
- W2165812483
- Cited by
- 694
- References
- 1
- FWCI
- 27.25
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
