The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in Singapore
Abstract
Literature review highlights the importance of TQM for SMEs to improve their current business practices as well as quality of products and services, to ensure long‐term survival. However, there are several barriers to effective implementation of TQM in such organizations, namely, the apparent lack of business experience and knowledge, and limitation of financial as well as human resources. Singaporean SMEs account for a large share of its economy, however, little has been written on how TQM has been applied in these companies in Singapore and the region. This paper reports the results of a pilot study conducted among a sample of local SMEs. The findings are compared to an earlier work done in Singapore. Furthermore, this paper reports the findings of follow‐up interviews with some local SMEs regarding the perceived benefits of and barriers to ISO 9000. Based on the experience in Singapore, ISO 9000 certification has provided significant benefits for SMEs. The journey towards TQM will, however, require not only full commitment of the company management, but also a quality culture created externally by the government which is crucial to the progress beyond ISO 9000.
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Citations
Cites
A conceptual model of service quality and its implications for future research
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900403 · Cited by 21,645
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Multivariate Data Analysis with Readings.
Rutherford, G. S. W., Hair, J. F., Anderson, R. E., & Tatham, R. L. (1988) · The Statistician · doi:10.2307/2348783 · Cited by 5,830
Multivariate Data Analysis with Readings.
Jolliffe, I. T., Hair, J. F., Anderson, R. E., & Tatham, R. L. (1988) · Journal of the Royal Statistical Society. Series A (Statistics in Society) · doi:10.2307/2983017 · Cited by 5,077
An Instrument for Measuring the Critical Factors of Quality Management
Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989) · Decision Sciences · doi:10.1111/j.1540-5915.1989.tb01421.x · Cited by 2,030
Total quality management in SMEs
Ghobadian, A., & Gallear, D. N. (1996) · Omega · doi:10.1016/0305-0483(95)00055-0 · Cited by 550
Cited by
Studies in Fuzziness and Soft Computing
Luhandjula, M. K. (2013) · doi:10.1007/978-3-642-35641-4-57 · Cited by 1,111
Sila, I., & Ebrahimpour, M. (2002) · International Journal of Quality & Reliability Management · doi:10.1108/02656710210434801 · Cited by 441
Metadata
- Authors
- Quazi, H. A., & Padibjo, S. R.
- Venue
- International Journal of Quality & Reliability Management
- Publisher
- Emerald
- Published
- 1998-08-01
- Volume
- 15
- Issue
- 5
- Pages
- 489-508
- ISSN
- 0265-671X (ISSN-L)
- OpenAlex
- W1981936758
- Cited by
- 277
- References
- 6
- FWCI
- 26.74
- Type
- journal article
- Language
- en
- Open access
- closed
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- Quazi, H. A., & Padibjo, S. R. (1998). A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in Singapore. International Journal of Quality & Reliability Management. https://doi.org/10.1108/02656719810196225
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
