The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Relationship dissolution model: antecedents of relationship commitment and the likelihood of dissolving a relationship
Abstract
A relationship dissolution model is developed that depicts some of the key antecedents of relationship commitment as revealed in the context of the dissolution of a buyer‐seller relationship. Despite the importance of the dissolution of marketing relationships, there has been little research on this topic. The level of commitment determines intentions to remain in the relationship. However, it is difficult to measure true commitment in a relationship until that relationship ends. In addition to adding to our knowledge about the dissolution of marketing relationships, this paper will also provide a new conceptual representation of the relationship commitment construct.
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Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Lazarus, R. S. (1991) · doi:10.1093/oso/9780195069945.001.0001 · Cited by 12,691
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
Moorman, C., Zaltman, G., & Deshpande, R. (1992) · Journal of Marketing Research · doi:10.1177/002224379202900303 · Cited by 1,901
Cited by
Identifying key factors affecting consumer purchase behavior in an online shopping context
Park, C., & Kim, Y. (2003) · International Journal of Retail & Distribution Management · doi:10.1108/09590550310457818 · Cited by 914
Wang, W.-T., Wang, Y.-S., & Liu, E.-R. (2016) · Information & Management · doi:10.1016/j.im.2016.01.006 · Cited by 375
An investigation into the switching process in retail banking services
Colgate, M., & Hedge, R. (2001) · International Journal of Bank Marketing · doi:10.1108/02652320110400888 · Cited by 273
Metadata
- Authors
- Hocutt, M. A.
- Venue
- International Journal of Service Industry Management
- Publisher
- Emerald
- Published
- 1998-05-01
- Volume
- 9
- Issue
- 2
- Pages
- 189-200
- ISSN
- 0956-4233 (ISSN-L)
- OpenAlex
- W2061298379
- Cited by
- 273
- References
- 4
- FWCI
- 7.60
- Type
- journal article
- Language
- en
- Open access
- closed
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- Hocutt, M. A. (1998). Relationship dissolution model: antecedents of relationship commitment and the likelihood of dissolving a relationship. International Journal of Service Industry Management. https://doi.org/10.1108/09564239810210541
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
