Cited by 914Technology Adoption and User BehaviourConsumer Behavior and Marketing InfluenceCustomer Service Quality and Loyalty

Identifying key factors affecting consumer purchase behavior in an online shopping context

Park, Chung‐Hoon, Kim, Young‐Gul·2003·International Journal of Retail & Distribution Management

Abstract

While interactions in the real world shopping are mainly based on face‐to‐face activities between consumers and service personnels, interactions in electronic commerce take place mainly through the retailer’s Web site. This study investigated the relationship between various characteristics of online shopping and consumer purchase behavior. Results of the online survey with 602 Korean customers of online bookstores indicate that information quality, user interface quality, and security perceptions affect information satisfaction and relational benefit, that, in turn, are significantly related to each consumer’s site commitment and actual purchase behavior.

Integrity signals

Registry

Crossref · 10.1108/09590550310457818

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53 of 53 references verified0 citation errors · 0 not checkable

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Authors
Park, C., & Kim, Y.
Affiliations
Korea Advanced Institute of Science and Technology (KR)
Venue
International Journal of Retail & Distribution Management
Publisher
Emerald
Published
2003-01
Volume
31
Issue
1
Pages
16-29
ISSN
0959-0552 (ISSN-L)
OpenAlex
W2044207520
Cited by
914
References
53
Citations by year
2026: 11 · 2025: 27 · 2024: 51 · 2023: 64 · 2022: 54 · 2021: 65 · 2020: 82 · 2019: 63 · 2018: 51 · 2017: 60 · 2016: 43 · 2015: 50 · 2014: 39 · 2013: 40 · 2012: 36
FWCI
26.57
Type
journal article
Language
en
Open access
closed
Locations
International Journal of Retail & Distribution Management (publishedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Keywords
online shopping, consumer purchase behavior, online bookstores, information quality, user interface quality, perceived security, information satisfaction, relationship benefits, e-commerce

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