Web site accessibility: an online sector analysis
Abstract
Under the Americans with Disabilities Act (ADA), companies must provide customers with disabilities access to their “physical” stores. With the advent of the pure Web store, some wonder if the ADA will extend into “cyberspace”. So, are companies ready? This study assesses Web sites to determine their readiness. Results reveal that only 9 percent of the sites have accessible home pages.
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Eighty percent of Web sites fail to satisfy basic accessibility requirements.
“Research shows that 80% of Web sites do not meet basic accessibility requirements (Loiacono and McCoy, 2004;Sullivan and Matson, 2000;Klein et al., 2003).”
From Understanding Blind Users' Web Accessibility and Usability Problems (2010) · cites this paper as Loiacono and McCoy, 2004
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- Authors
- Loiacono, E., & McCoy, S.
- Affiliations
- Worcester Polytechnic Institute (US)
- William & Mary (US)
- ORCID
- Loiacono, Eleanor
- Venue
- Information Technology & People
- Publisher
- Emerald
- Published
- 2004-03-01
- Volume
- 17
- Issue
- 1
- Pages
- 87-101
- ISSN
- 0959-3845 (ISSN-L)
- OpenAlex
- W2133317211
- Cited by
- 61
- References
- 20
- Citations by year
- 2022: 1 · 2020: 2 · 2018: 1 · 2016: 2 · 2015: 4 · 2014: 6 · 2013: 6 · 2012: 6
- FWCI
- 9.33
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information Technology and People (publishedVersion)
- Topics
- Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Social Sciences › Safety Research › Disability Rights and Representation
- Keywords
- web accessibility, Americans with Disabilities Act, online store, people with disabilities, website evaluation, e-commerce, disability rights
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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