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Cited by 670

The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.

Customer satisfaction and its measurement in hospitality enterprises

Open access
Pizam, Abraham, Ellis, Taylor·1999·International Journal of Contemporary Hospitality Management
DOI 10.1108/09596119910293231
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Abstract

Reviews and discusses the topic of customer satisfaction and its application to the hospitality and tourism industries. Defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. Following a discussion on the dimensions and attributes of satisfaction, lists the main methods of measuring satisfaction and concludes with a review of global and cross‐cultural issues that affect satisfaction.

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Registry

Crossref · 10.1108/09596119910293231

Cites

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Metadata

Authors
Pizam, A., & Ellis, T.
Venue
International Journal of Contemporary Hospitality Management
Publisher
Emerald
Published
1999-12-01
Volume
11
Issue
7
Pages
326-339
ISSN
0959-6119 (ISSN-L)
DOI
10.1108/09596119910293231
OpenAlex
W2015333993
Cited by
670
References
4
FWCI
4.81
Type
journal article
Language
en
Open access
green

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CoChat. (2026). Citation check: Customer satisfaction and its measurement in hospitality enterprises. https://app.cochat.ai/papers/10.1108/09596119910293231
The paper
Pizam, A., & Ellis, T. (1999). Customer satisfaction and its measurement in hospitality enterprises. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/09596119910293231

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.