The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Measuring student satisfaction at a UK university
Abstract
Purpose – The purpose of this paper is to report on the design and use of a questionnaire to measure student satisfaction at Liverpool John Moores University's Faculty of Business and Law.
Overview
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Cited by
Douglas, J., McClelland, R., & Davies, J. (2008) · Quality Assurance in Education · doi:10.1108/09684880810848396 · Cited by 377
Self-citationComparing alternative instruments to measure service quality in higher education
Brochado, A. (2009) · Quality Assurance in Education · doi:10.1108/09684880910951381 · Cited by 338
Learning spaces in higher education: an under-researched topic
Temple, P. (2008) · London Review of Education · doi:10.1080/14748460802489363 · Cited by 280
Nixon, E., Scullion, R., & Hearn, R. (2018) · Studies in Higher Education · doi:10.1080/03075079.2016.1196353 · Cited by 267
Assessing student satisfaction in transnational higher education
Wilkins, S., & Stephens Balakrishnan, M. (2013) · International Journal of Educational Management · doi:10.1108/09513541311297568 · Cited by 263
Metadata
- Authors
- Douglas, J., Douglas, A., & Barnes, B.
- Venue
- Quality Assurance in Education
- Publisher
- Emerald
- Published
- 2006-07
- Volume
- 14
- Issue
- 3
- Pages
- 251-267
- ISSN
- 0968-4883 (ISSN-L)
- OpenAlex
- W2034786819
- Cited by
- 616
- References
- 1
- FWCI
- 34.93
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Measuring student satisfaction at a UK university. https://app.cochat.ai/papers/10.1108/09684880610678568
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- Douglas, J., Douglas, A., & Barnes, B. (2006). Measuring student satisfaction at a UK university. Quality Assurance in Education. https://doi.org/10.1108/09684880610678568
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
