The DOI matches its Crossref record.
Changes in the banking sector – the case of Internet banking in the UK
Abstract
The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas.
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Citations
Cited by
Mapping the reasons for resistance to internet banking: A means-end approach
Kuisma, T., Laukkanen, T., & Hiltunen, M. (2007) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2006.08.006 · Cited by 530
Kesharwani, A., & Singh Bisht, S. (2012) · International Journal of Bank Marketing · doi:10.1108/02652321211236923 · Cited by 517
The role of consumer innovativeness and perceived risk in online banking usage
Aldás‐Manzano, J., Lassala‐Navarré, C., Ruiz‐Mafé, C., & Sanz‐Blas, S. (2009) · International Journal of Bank Marketing · doi:10.1108/02652320910928245 · Cited by 364
User perceptions of security, convenience and usability for ebanking authentication tokens
Weir, C. S., Douglas, G., Carruthers, M., & Jack, M. (2009) · Computers & Security · doi:10.1016/j.cose.2008.09.008 · Cited by 142
Cybersecurity Hazards and Financial System Vulnerability: A Synthesis of Literature
Uddin, M. H., Ali, M. H., & Hassan, M. K. (2020) · Risk Management · doi:10.1057/s41283-020-00063-2 · Cited by 141
Metadata
- Authors
- Jayawardhena, C., & Foley, P.
- Venue
- Internet Research
- Publisher
- Emerald
- Published
- 2000-03-01
- Volume
- 10
- Issue
- 1
- Pages
- 19-31
- ISSN
- 1066-2243 (ISSN-L)
- OpenAlex
- W2018137068
- Cited by
- 591
- References
- 0
- FWCI
- 26.41
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
