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Cited by 62Health Services Management and PolicyHuman Resource and Talent ManagementOrganizational Change and Leadership

The DOI matches its Crossref record; 23 of the 23 references it cites were found in a registry or an index.

A new workforce in the making?: A case study of strategic human resource management in a whole‐system change effort in healthcare

Macfarlane, Fraser, Greenhalgh, Trish, Humphrey, Charlotte, Hughes, Jane, Butler, Ceri, Pawson, Ray·2011·Journal of Health Organization and Management
DOI 10.1108/14777261111116824
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Abstract

Purpose: This paper seeks to describe the exploration of human resource issues in one large‐scale program of innovation in healthcare. It is informed by established theories of management in the workplace and a multi‐level model of diffusion of innovations. Design/methodology/approach: A realist approach was used based on interviews, ethnographic observation and documentary analysis. Findings: Five main approaches (“theories of change”) were adopted to develop and support the workforce: recruiting staff with skills in service transformation; redesigning roles and creating new roles; enhancing workforce planning; linking staff development to service needs; creating opportunities for shared learning and knowledge exchange. Each had differing levels of success. Practical implications: The paper includes HR implications for the modernisation of a complex service organisation. Originality/value: This is the first time a realist evaluation of a complex health modernisation initiative has been undertaken.

Overview

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Crossref · 10.1108/14777261111116824

Cites

23 of 23 references verified0 citation errors · 0 not checkable

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Citations

Cites

Flagged first, then by citations

Research works printed but not linked: 7

  1. Bach, S. (2004), Employment Relations and the Health Service, Routledge, London.
  2. Davies, C. (2003), “Introduction: A new workforce in the making?”, in Davies, C. (Ed.), The Future Health Workforce, Palgrave Macmillan, Basingstoke, pp. 1‐13.
  3. Department of Health (2004b), The NHS Knowledge and Skills Framework (NHS KSF) and the Development Review Process, The Stationery Office, London.
  4. Handy, C. (1993), Understanding Organizations, 4th ed., Penguin, London.
  5. Maidique, M.A. (1980), “Entrepeneurs, champions and technological innovation”, Sloan Management Review, Vol. 21, Winter, pp. 59‐76.
  6. Robson, C. (1995), Real World Research, Blackwells, Oxford.
  7. Rogers, E.M. (2005), Diffusion of Innovations, 4th ed., Free Press, New York, NY.

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Metadata

Authors
Macfarlane, F., Greenhalgh, T., Humphrey, C., Hughes, J., Butler, C., & Pawson, R.
Affiliations
  • University of Surrey (GB)
  • King's College London (GB)
  • University College London (GB)
  • University of Leeds (GB)
ORCID
Pawson, Ray
Venue
Journal of Health Organization and Management
Publisher
Emerald
Published
2011-03-22
Volume
25
Issue
1
Pages
55-72
ISSN
1477-7266 (ISSN-L)
DOI
10.1108/14777261111116824
OpenAlex
W1536490348
Cited by
62
References
23
Citations by year
2026: 1 · 2025: 3 · 2024: 1 · 2023: 4 · 2022: 6 · 2021: 1 · 2020: 3 · 2019: 5 · 2018: 11 · 2017: 4 · 2016: 4 · 2015: 7 · 2014: 5 · 2013: 2 · 2012: 4
FWCI
6.53
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
  • Journal of Health Organization and Management (publishedVersion)
  • PubMed (publishedVersion)
  • Open Research (University of Surrey) (submittedVersion)
  • Surrey Research Insight Open Access (The University of Surrey) (submittedVersion)
  • Figshare (submittedVersion)
  • Research Portal (King's College London) (submittedVersion)
  • Sussex Research Online (University of Sussex) (submittedVersion)
Topics
  • Health Sciences › Health Professions › General Health Professions › Health Services Management and Policy
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Change and Leadership
Keywords
healthcare workforce, human resource management, health service modernisation, diffusion of innovations, service transformation, role redesign, workforce planning, employee development, shared learning, knowledge sharing, realist evaluation
MeSH terms
Diffusion of Innovation, Humans, Interviews as Topic, Models, Theoretical, Organizational Innovation, Personnel Management, Staff Development, Observation, Health Facility Administration

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