The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Service strategies within the manufacturing sector: benefits, costs and partnership
Abstract
This paper develops a typology of service maneuvers achieved by manufacturing companies. This typology is based on two dimensions: service specificity (split into customer service, product services and service as a product) and organizational intensity (tactical, strategic or cultural).The paper reviews the benefits and costs associated with service maneuvers and discusses their interplay with the typology. A collaborative option is proposed as an original strategy for supporting the challenging process of implementing a service maneuver, and the costs of running this option are developed in the light of the typology.
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Citations
Cites
Comparative Economic Organization: The Analysis of Discrete Structural Alternatives
Williamson, O. E. (1991) · Administrative Science Quarterly · doi:10.2307/2393356 · Cited by 7,151
Accelerating Adaptive Processes: Product Innovation in the Global Computer Industry
Eisenhardt, K. M., & Tabrizi, B. N. (1995) · Administrative Science Quarterly · doi:10.2307/2393701 · Cited by 2,426
Cited by
Product services for a resource-efficient and circular economy – a review
Tukker, A. (2015) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2013.11.049 · Cited by 1,961
The servitization of manufacturing: A review of literature and reflection on future challenges
Baines, T. S., Lightfoot, H. W., Benedettini, O., & Kay, J. M. (2009) · Journal of Manufacturing Technology Management · doi:10.1108/17410380910960984 · Cited by 1,541
Fortune favors the prepared: How SMEs approach business model innovations in Industry 4.0
Müller, J. M., Buliga, O., & Voigt, K.-I. (2018) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2017.12.019 · Cited by 1,262
Kastalli, I. V., & Van Looy, B. (2013) · Journal of Operations Management · doi:10.1016/j.jom.2013.02.001 · Cited by 743
Visnjic, I., Wiengarten, F., & Neely, A. (2016) · Journal of Product Innovation Management · doi:10.1111/jpim.12254 · Cited by 488
Metadata
- Authors
- Mathieu, V.
- Venue
- International Journal of Service Industry Management
- Publisher
- Emerald
- Published
- 2001-12-01
- Volume
- 12
- Issue
- 5
- Pages
- 451-475
- ISSN
- 0956-4233 (ISSN-L)
- OpenAlex
- W2063827618
- Cited by
- 602
- References
- 2
- FWCI
- 10.81
- Type
- journal article
- Language
- en
- Open access
- closed
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- Mathieu, V. (2001). Service strategies within the manufacturing sector: benefits, costs and partnership. International Journal of Service Industry Management. https://doi.org/10.1108/eum0000000006093
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
