The DOI matches its Crossref record; 119 of the 120 references it cites were found in a registry or an index.
Consequences of “greenwashing”: Consumers’ reactions to hotels’ green initiatives
Abstract
Purpose – This quasi-experimental study aimed to investigate, drawing upon influential discounting behavior theory and cognition – affect – behavior (C-A-B) paradigm, consumers’ reactions to the phenomenon of “greenwashing” in the lodging industry. More specifically, this paper proposed and tested a theoretical model that examined whether recognizing the ulterior motive caused consumer skepticism about hotels’ environmental claims, which in turn influenced consumers’ intention to participate in linen reuse program and intention to revisit the hotel. Additionally, the moderating effects of ecological concern on the relationship between skepticism and intention to participate and between skepticism and intention to revisit were examined. Design/methodology/approach – A quasi-experimental design was used with two conditions (control vs ulterior motive) employing staff members of a US public university as study participants. In total, 638 useful responses were received. Findings – The results of this study revealed that an ulterior motive of hotels’ environmental claims evoked consumer skepticism, which, in turn, negatively influenced consumers’ intention to participate in the linen reuse program and intention to revisit the hotel. Skepticism was found to partially mediate the relationships between ulterior motive and intention to participate and between ulterior motive and intention to revisit. Consumers’ ecological concern was not found to moderate the relationship between skep…
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Several studies highlight that the perception of greenwashing reduces consumer trust in companies and their environmental communications, weakening green purchase intention, as consumers are more likely to buy eco-friendly products from companies they perceive as authentic in their sustainability initiatives (Chen and Chang 2013;Nyilasy et al. 2014;Rahman et al. 2015;Gatti et al. 2019).”
From Does Greenwashing Wash Away Gen Z's Green Purchase Intention? (2025) · cites this paper as Rahman et al. 2015
In the citing paper
“While related constructs such as trust, skepticism, and green consumer confusion have been frequently employed to explain consumer responses to sustainability claims (Chen and Chang 2013;Rahman et al. 2015;Schmuck et al. 2018), perceived greenwashing offers a broader and more integrative conceptual lens.”
From Does Greenwashing Wash Away Gen Z's Green Purchase Intention? (2025) · cites this paper as Rahman et al. 2015
Citations
Cites
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society Series A (General) · doi:10.2307/2344428 · Cited by 35,801
Lazarus, R. S. (1991) · doi:10.1093/oso/9780195069945.001.0001 · Cited by 12,691
The Social Responsibility of Business Is to Increase Its Profits
Friedman, M. (2007) · Corporate Ethics and Corporate Governance · doi:10.1007/978-3-540-70818-6_14 · Cited by 11,529
Measuring Service Quality: A Reexamination and Extension
Cronin, J. J., & Taylor, S. A. (1992) · Journal of Marketing · doi:10.1177/002224299205600304 · Cited by 11,433
A Natural-Resource-Based View of the Firm
Hart, S. L. (1995) · Academy of Management Review · doi:10.5465/amr.1995.9512280033 · Cited by 9,375
Corporate Social and Financial Performance: A Meta-Analysis
Orlitzky, M., Schmidt, F. L., & Rynes, S. L. (2003) · Organization Studies · doi:10.1177/0170840603024003910 · Cited by 7,641
Dunlap, R. E., Van Liere, K. D., Mertig, A. G., & Jones, R. E. (2000) · Journal of Social Issues · doi:10.1111/0022-4537.00176 · Cited by 5,678
How corporate social responsibility is defined: an analysis of 37 definitions
Dahlsrud, A. (2008) · Corporate Social Responsibility and Environmental Management · doi:10.1002/csr.132 · Cited by 4,092
Delmas, M. A., & Burbano, V. C. (2011) · California Management Review · doi:10.1525/cmr.2011.54.1.64 · Cited by 3,441 · cited 1×
“Organizations that greenwash reveal positive environmental attributes, while concealing negative ones, which can create a misleadingly positive impression of their overall environmental representation (Delmas and Burbano, 2011).”
Background
Research works printed but not linked: 7
- Brebbia, C.A. and Pineda, F.D. (2004), Sustainable Tourism , WIT Press, Boston, MA.
- Christmann, P. (1997), “Environmental strategies of multinational companies: determinants and ejects on competitive advantage”, Doctoral Dissertation, University of California, Los Angeles.
- Deale, C.S. , Stalcup, L. and Todd, S. (2011), “Sustainability training and practices in lodging operations: a pilot study”, Research Proceedings of the Southeast Council on Hotel, Restaurant, and Institutional Education, available at: www.sescafederation.org/Fall_2011_Proceedings_cover1Final_pdf_-_Adobe_Acrobat_Pro.pdf#page=8 (accessed 16 May 2013).
- Holbrook, M.B. (1986), “Emotions in the consumption experience: toward a new model of consumer behavior”, in Peterson, R.A. , Hoyer, W.D. and Wilson, W.R. (Eds), The Role of Affect in Consumer Behavior: Emerging Theories and Applications , Heath, Lexington, MA, pp. 17-52.
- Howard, J.A. and Sheth, J.N. (1969), The Theory of Buyer Behavior , John Wiley and Sons, New York, NY.
- Martinac, I. Murman, H. and Lind, A. (2001), “Energy-efficiency and environmental management in a Swedish conference facility – case Study”, 18th Conference on Passive and Low Energy and Architecture, Sanga-Saby Courses and Conferences, Florianopolis, pp. 7-9.
- Shklar, J.N. (1984), Ordinary Vices , Belknap, Cambridge, MA.
Cited by
Sorted by citations
Perceived Greenwashing: The Effects of Green Marketing on Environmental and Product Perceptions
Szabo, S., & Webster, J. (2020) · Journal of Business Ethics · doi:10.1007/s10551-020-04461-0 · Cited by 885
Henninger, C. E., Alevizou, P., & Oates, C. J. (2016) · Journal of Fashion Marketing and Management · doi:10.1108/jfmm-07-2015-0052 · Cited by 506
Reinforcing competitive advantage through green organizational culture and green innovation
Gürlek, M., & Tuna, M. (2017) · Service Industries Journal · doi:10.1080/02642069.2017.1402889 · Cited by 544
Jing, W., Wang, S., Xue, H., Yu, W., & Li, J. (2018) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2018.01.250 · Cited by 409
GREENWASHING BEHAVIOURS: CAUSES, TAXONOMY AND CONSEQUENCES BASED ON A SYSTEMATIC LITERATURE REVIEW
Yang, Z. G. O., Nguyen, T. T. H., Nguyen, H. N., Nguyen, T. T., & Cao, T. T. (2020) · Journal of Business Economics and Management · doi:10.3846/jbem.2020.13225 · Cited by 405
Metadata
- Authors
- Rahman, I., Park, J., & Chi, C. G.-Q.
- Affiliations
- Auburn University (US)
- North Dakota State University (US)
- Washington State University (US)
- Venue
- International Journal of Contemporary Hospitality Management
- Publisher
- Emerald
- Published
- 2015-08-10
- Volume
- 27
- Issue
- 6
- Pages
- 1054-1081
- ISSN
- 0959-6119 (ISSN-L)
- OpenAlex
- W1594356976
- Cited by
- 357
- References
- 120
- Citations by year
- 2026: 54 · 2025: 60 · 2024: 50 · 2023: 39 · 2022: 41 · 2021: 31 · 2020: 24 · 2019: 20 · 2018: 16 · 2017: 13 · 2016: 8 · 2015: 1
- FWCI
- 31.43
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Contemporary Hospitality Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Environmental Sustainability in Business
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Physical Sciences › Environmental Science › Management, Monitoring, Policy and Law › Pro-Environmental Behavior and Attitudes
- Keywords
- greenwashing, ulterior motives, consumer skepticism, revisit intention, environmental problems, green marketing, third-party certification
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
