The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Servitization and digitalization in manufacturing: the influence on firm performance
Open accessAbstract
Purpose: This paper aims to present a comprehensive framework that integrates the emerging trends of servitization and digitalization in manufacturing. The influence between digitalization and servitization is defined and quantified. Their contribution to firm performance is analyzed. Design/methodology/approach: This paper presents a theoretical model that captures the relationships between the analyzed variables. Drawing on the Spanish Business Strategy Survey, hypothesis testing is conducted using data on 828 Spanish industrial firms. Linear regression models are built to capture the effect of each variable on firm performance and the type of interaction between the variables. Findings: Servitization and digitalization are positively related to firm performance. Digitalization positively mediates the relationship between servitization and firm performance. The mediating effect of digitalization contributes to differentiating between the direct and indirect effects of servitization on firm performance. Practical implications: The paper provides a useful analysis framework for firms to evaluate servitization and digitalization as success strategies. It is proposed that firms must simultaneously commit to digital transformation and the incorporation of services to create value, especially in business-to-business settings. Servitization and digitalization interact to exert a greater influence on performance. Originality/value: The paper contributes to the theory on service strategy by providing an analysis model that includes digitalization as a mediator of the relationship between servitization and firm performance. Digitalization may provide a mechanism to unlock the benefits of servitization and thereby enhance firm performance.
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Citations
Cites
An Integrated Model of Information Systems Adoption in Small Businesses
Thong, J. Y. L. (1999) · Journal of Management Information Systems · doi:10.1080/07421222.1999.11518227 · Cited by 1,727
Krasnikov, A., & Jayachandran, S. (2008) · Journal of Marketing · doi:10.1509/jmkg.72.4.001 · Cited by 823
Cited by
Favoretto, C., Mendes, G. H. S., Oliveira, M. G., Cauchick-Miguel, P. A., & Coreynen, W. (2022) · Industrial Marketing Management · doi:10.1016/j.indmarman.2022.01.003 · Cited by 219
Of leaders and laggards - Towards digitalization of the process industries
Aaldering, L. J., & Song, C. H. (2021) · Technovation · doi:10.1016/j.technovation.2020.102211 · Cited by 66
Metadata
- Authors
- Martín-Peña, M.-L., Sánchez-López, J.-M., & Díaz-Garrido, E.
- Venue
- Journal of Business & Industrial Marketing
- Publisher
- Emerald
- Published
- 2019-08-12
- Volume
- 35
- Issue
- 3
- Pages
- 564-574
- ISSN
- 0885-8624 (ISSN-L)
- OpenAlex
- W2971061501
- Cited by
- 283
- References
- 2
- FWCI
- 30.61
- Type
- journal article
- Language
- en
- Open access
- hybrid
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
