The DOI matches its Crossref record; 86 of the 86 references it cites were found in a registry or an index.
Workplace literacy skills—how information and digital literacy affect adoption of digital technology
Open accessAbstract
Purpose: Information and digital literacy have recently received much interest, and they are being viewed as critical strategic organisational resources and skills that employees need to obtain in order to function at their workplaces. Yet, the role of employees' literacy seems to be neglected in current literature. This paper aims to explore the roles that information and digital literacy play on the employees' perception in relation to usefulness and ease of use of digital technologies and consequently their intention to use technology in the practices they perform at the workplace. Design/methodology/approach: This paper builds a conceptual model with key constructs (information literacy and digital literacy) as new antecedents to the technology acceptance model and aims to establish that information literacy and digital literacy are indirect determinants of employees' intention to use digital technologies at the workplace. The data set used in this paper comprises of 121 respondents and structural equation modelling was used. Findings: The findings reveal that both information literacy and digital literacy have a direct impact on perceived ease of use of technology but not on the perceive usefulness. The findings also show that both literacies have an indirect impact on the intention to use digital technology at work via attitude towards use. Practical implications: Managers and decision-makers should pay close attention to the literacy levels of their staff. Because literacies are such an important skillset in the digital age, managers and chief information officers may want to start by identifying which work groups or individuals require literacy training and instruction, and then provide specific and relevant training or literacy interventions to help those who lack sufficient literacy. Originality/value: This is one of the first studies to consider information literacy and digital literacy as new antecedents of the technology acceptance model at the workplace environment.
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“We further dropped one item about collaboration and included 8 seven-point Likert items that focus on individuals' digital literacy (Omega = .90).”
From College students’ literacy, ChatGPT activities, educational outcomes, and trust from a digital divide perspective (2026) · cites this paper as Nikou et al. (2022)
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- Association of College and Research Libraries, 2017, Framework for Information Literacy Sandbox
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Cited by
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Herbener, A. B., & Damholdt, M. F. (2025) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2024.103409 · Cited by 107
Kabakuş, A. K., Bahçekapılı, E., & Ayaz, A. (2023) · Journal of Information Science · doi:10.1177/01655515231160028 · Cited by 172
Xiao, J., Xu, Z., Xiao, A., Wang, X., & Škare, M. (2024) · Journal of Innovation & Knowledge · doi:10.1016/j.jik.2024.100622 · Cited by 84
(2023) · KSII Transactions on Internet and Information Systems · doi:10.3837/tiis.2023.08.016 · Cited by 60
Deschênes, A. (2023) · Computers in Human Behavior Reports · doi:10.1016/j.chbr.2023.100351 · Cited by 124
Metadata
- Authors
- Nikou, S., De Reuver, M., & Mahboob Kanafi, M.
- Affiliations
- Åbo Akademi University (FI)
- Delft University of Technology (NL)
- Corresponding author
- Nikou, Shahrokh
- Venue
- Journal of Documentation
- Publisher
- Emerald
- Published
- 2022-05-03
- Volume
- 78
- Issue
- 7
- Pages
- 371-391
- ISSN
- 0022-0418 (ISSN-L)
- OpenAlex
- W4280544081
- Cited by
- 257
- References
- 86
- Citations by year
- 2026: 76 · 2025: 82 · 2024: 56 · 2023: 41 · 2022: 2
- FWCI
- 37.86
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Journal of Documentation (publishedVersion, cc-by)
- Research Repository (Delft University of Technology) (submittedVersion)
- Åbo Akademi University Research Portal (submittedVersion, cc-by)
- Data Archiving and Networked Services (DANS) (submittedVersion, cc-by)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Education › Digital literacy in education
- Social Sciences › Library and Information Sciences › Library Science and Information Literacy
- Keywords
- information literacy, digital literacy, workplace literacy, technology acceptance model, intention to use, perceived usefulness, perceived ease of use, attitude toward using technology, employee technology adoption, literacy training
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