Factors influencing Malaysian small and medium enterprises adoption of electronic government procurement
Abstract
Purpose This study aims to examine Malaysian small and medium-sized enterprises (SMEs) Adoption of electronic government procurement (EGP) in the post-introduction phase as the portal was introduced in the early year 2000. Design/methodology/approach This study integrated electronic public services into two acceptance theories (the technology acceptance model [TAM] and unified theory of acceptance and use of technology [UTAUT] framework) and having a direct measurement of the criterion. Both TAM and UTAUT models measure the behaviour intention to use and indirectly measure the criterion of actual usage along with behavioural intention. Besides, this study conducted a systematic sampling survey in SMEs located in Klang Valley (the business hub in Malaysia). Findings The results confirm that effort expectancy, performance expectancy and social influences had a direct effect on the adoption of EGP in the private sector. Rather than the original UTAUT setup, the behavioural intention would influence user behaviour. Social implications The implications and policy recommendations of these findings will be used by both SMEs and the government to improve the EGP delivery. Originality/value The gap with this study is at the time the Malaysian Government introduced e-procurement. The SMEs were quite new and had limited knowledge in the e-procurement during the introduction phase. Both SMEs and the government will use the implications and policy recommendations of these findings to impr…
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In Malaysia, using the digital procurement technique enhances the performance of the supply chain.
“In Malaysia, using the digital procurement technique enhances the performance of the supply chain [47].”
From The Impact of Electronic Procurement Adoption on Green Procurement towards Sustainable Supply Chain Performance-Evidence from Malaysian ISO Organizations (2022) · cites this paper as [47]
E-procurement is still being adopted slowly.
“Considering this, E-procurement is still being adopted slowly.”
From The Impact of Electronic Procurement Adoption on Green Procurement towards Sustainable Supply Chain Performance-Evidence from Malaysian ISO Organizations (2022) · cites this paper as [47]
The higher the degree of ease when using the information system, the higher the users' satisfaction, which could motivate them to continue using the system.
“Previous studies found evidence that the higher the degree of ease when using the information system, the higher the users' satisfaction, which could motivate them to continue using the system (Almajali et al., 2016; Sivathanu, 2019; Soong et al., 2020).”
From ERP Post-Implementation Phase: Deployment of the Unified Theory of Acceptance and Use of Technology (UTAUT) Model on User Acceptance (2023) · cites this paper as Soong et al., 2020
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
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Dwivedi, Y. K., Rana, N. P., Jeyaraj, A., Clement, M., & Williams, M. D. (2019) · Information Systems Frontiers · doi:10.1007/s10796-017-9774-y · Cited by 2,137 · see citing works
Gamal Aboelmaged, M. (2010) · Industrial Management & Data Systems · doi:10.1108/02635571011030042 · Cited by 240 · see citing works
Impact of e-procurement: Experiences from implementation in the UK public sector
Croom, S., & Brandon-Jones, A. (2007) · Journal of Purchasing and Supply Management · doi:10.1016/j.pursup.2007.09.015 · Cited by 239 · see citing works
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A Success Model for the Malaysian Government e-Procurement System: The Buyer Perspective
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Singh, P. K., & Chan, S. W. (2022) · Journal of Open Innovation: Technology, Market, and Complexity · doi:10.3390/joitmc8020061 · Cited by 65 · see citing works
“According to prior analyses, Malaysia had a modest degree of application of E-procurement technology for green procurement, because the notion of sustainable procurement practices is comparatively recent in the country [39,47].”
MethodRecommendations for digital inclusion in the use of European digital public services
Morte-Nadal, T., & Esteban-Navarro, M. Á. (2025) · Humanities and Social Sciences Communications · doi:10.1057/s41599-025-04576-7 · Cited by 30 · see citing works
Mohamad Zain, M. R., Tajul Urus, S., Trinh, T., Amirul, S. M., & Tuan Mat, T. Z. (2023) · Asia-Pacific Management Accounting Journal · doi:10.24191/apmaj.v18i1-05 · Cited by 6 · see citing works
- Authors
- Soong, K.-K., Ahmed, E. M., & Tan, K. S.
- Affiliations
- Multimedia University (MY)
- Venue
- Journal of Public Procurement
- Publisher
- Emerald
- Published
- 2020-01-02
- Volume
- 20
- Issue
- 1
- Pages
- 38-61
- ISSN
- 1535-0118 (ISSN-L)
- 2150-6930
- OpenAlex
- W3002297492
- Cited by
- 70
- References
- 6
- Citations by year
- 2026: 3 · 2025: 16 · 2024: 12 · 2023: 14 · 2022: 17 · 2021: 6 · 2020: 2
- FWCI
- 9.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Public Procurement (publishedVersion)
- Siti Hasmah Digital Library-MMU Institutiona Repository (Multimedia University) (acceptedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Business, Management and Accounting › Strategy and Management › Public Procurement and Policy
- Keywords
- e-procurement, small and medium-sized enterprises, technology adoption, technology acceptance model, UTAUT, effort expectancy, performance expectancy, social influence, behavioral intention, Malaysian SMEs
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