A Success Model for the Malaysian Government e-Procurement System: The Buyer Perspective
Open accessAbstract
In Malaysia, there has been a tremendous effort in implementing e-government as a national agenda to increase public transparency, improve sector efficiency and effectiveness, and reduce public expenditure through lower operational costs. One of the e-government applications is the ePerolehan, a government-to-business (G2B) system that enables online public procurement coordination and transaction between government and businesses. However, there has been a lack of empirical research findings in evaluating the success and actual value of the system and understanding the usage factors among government users. Hence, this research was undertaken to investigate the level of ePerolehan system success and the factors that contribute to this success, as perceived by the government users. The structural equation modeling results suggest the use of the Malaysian public e-procurement system has significant and positive influence to success, measured as transparency, service performance, efficiency, and information quality. The results also indicated that the main significant success factors of the ePerolehan system are found to be system compatibility, user attitude, organizational learning, mimetic pressure, and supplier expectation. The findings provide several important implications not only for the government-to-business discipline, but also for e-government research and practice.
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Transparency, efficiency, and information quality are the most important factors contributing to the success of e-procurement.
“Their study shows that transparency, efficiency, and information quality are the most important factors contributing to the success of e-procurement.”
From Impact of E-Procurement Adoption on Company Performance: Evidence from Indonesian Manufacturing Industry (2021) · cites this paper as Kassim and Hussin [39]
The Results and Additional information sections treat transparency, efficiency, and information quality as measures of e-procurement success. But the paper ranks service performance highest, ahead of all three, and describes the three as outcomes of system use rather than factors contributing to its success. Page numbers are not available in our copy. (LLM, conf=0.90)
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- Authors
- Kassim, E. S., & Hussin, H.
- Affiliations
- Universiti Teknologi MARA (MY)
- International Islamic University Malaysia (MY)
- Venue
- International Journal of Electronic Government Research
- Publisher
- IGI Global Scientific Publishing
- Published
- 2013-01-01
- Volume
- 9
- Issue
- 1
- Pages
- 1-18
- ISSN
- 1548-3886 (ISSN-L)
- 1548-3894
- OpenAlex
- W2034970156
- Cited by
- 34
- References
- 56
- Citations by year
- 2025: 1 · 2024: 3 · 2023: 4 · 2022: 4 · 2021: 5 · 2020: 6 · 2019: 2 · 2018: 1 · 2017: 4 · 2015: 2 · 2014: 1
- FWCI
- 5.91
- Type
- journal article
- Language
- ng
- Open access
- green
- irep.iium.edu.my
- Locations
- International Journal of Electronic Government Research (publishedVersion)
- The International Islamic University Malaysia Repository (The International Islamic University Malaysia) (submittedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Business, Management and Accounting › Strategy and Management › Public Procurement and Policy
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- e-procurement, e-government, system success factors, system compatibility, user attitudes, organizational learning, mimetic pressure, transparency, service performance, information quality
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