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Making sense of the users of public sector accounting information and their needs
Open accessAbstract
Purpose The purpose of this paper is to dismantle the complex issue of “use of accounting information (AI)” by pointing to different groups of information users, diverging interests and needs of these user groups and various influential factors on the usability and the actual use of AI. Design/methodology/approach This paper includes a literature review and conceptual reflections. Findings The review of recently published articles on the issue of “use of accounting information” presents an actual picture of the academic debate on purposes of use, user types, needs of various user groups and factors influencing the usability and the actual use of AI. The subsequent conceptual reflections deal with so far less regarded user groups, with options to strengthen the user perspective in budgeting and financial reporting, with approaches for engaging users in the content of accounting documents, with interrelations between user needs, usability and use intensity, including various antecedents of the different variables of the information-use issue. Research limitations/implications This paper presents promising routes for future research. Practical implications The paper emphasizes the importance of paying more attention to the specific information needs and the motivations of various stakeholder groups generally interested in using financial information. Originality/value The paper presents results of reviewing recent literature on the issue of “use of accounting information” and provides some insight into specific aspects of this issue.
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“This domain, as acknowledged by van Helden and Reichard [65], is notorious for being tedious and drawn out. The long approval processes and the fulfillment of extensive contract obligations pose obstacles to the seamless integration of AI solutions.”
From Opportunities, challenges, and benefits of AI innovation in government services: a review (2024) · cites this paper as van Helden and Reichard [65]
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References 43 · Cited by 130
Research works printed but not linked: 44
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Metadata
- Authors
- van Helden, J., & Reichard, C.
- Affiliations
- University of Groningen (NL)
- University of Potsdam (DE)
- Venue
- Journal of Public Budgeting, Accounting & Financial Management
- Publisher
- Emerald
- Published
- 2019-11-14
- Volume
- 31
- Issue
- 4
- Pages
- 478-495
- ISSN
- 1096-3367 (ISSN-L)
- OpenAlex
- W2982890394
- Cited by
- 130
- References
- 43
- Citations by year
- 2026: 8 · 2025: 29 · 2024: 27 · 2023: 18 · 2022: 21 · 2021: 19 · 2020: 6 · 2019: 2
- FWCI
- 30.61
- Type
- journal article
- Language
- en
- Open access
- green
- research.rug.nl
- Licence
- Locations
- Journal of Public Budgeting Accounting & Financial Management (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- University of Groningen research database (University of Groningen / Centre for Information Technology) (submittedVersion, other-oa)
- Topics
- Social Sciences › Business, Management and Accounting › Accounting › Accounting Theory and Financial Reporting
- Social Sciences › Business, Management and Accounting › Accounting › Accounting and Organizational Management
- Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › Economic Growth and Fiscal Policies
- Keywords
- accounting information use, public sector accounting, information users, user needs, usability, user perspective, budgeting, financial reporting, stakeholder interests, user engagement
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- van Helden, J., & Reichard, C. (2019). Making sense of the users of public sector accounting information and their needs. Journal of Public Budgeting, Accounting & Financial Management. https://doi.org/10.1108/jpbafm-10-2018-0124