Generative AI and training employees with special needs

Abstract

Purpose The viewpoint paper aims to highlight the assistive role that Generative artificial intelligence (Gen AI) can play in the design of learning and development programs for employees with special needs. The article discusses the challenges, benefits and reasons why Gen AI should be used to manage diversity, equity and inclusion by creating personalized and customized training and development programs. Design/methodology/approach The viewpoint paper is based on reviewing articles and videos on the application of Gen AI in learning and development. Findings Gen AI offers immense opportunities to design personalized learning solutions for employees with special needs due to disability that can be physical or cognitive. The AI-based solutions support special learners by customizing assistive technology-based solutions and content based on the level of disability and need of the learner. This paper also highlights the importance of synergy between the training department, government and technology solution providers. Originality/value The viewpoint paper fills in an important gap by discussing the role that Gen AI can play by facilitating the learning and development of employees with unique skills.