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Cited by 39E-Government and Public ServicesInformation Technology Governance and StrategyICT Impact and Policies

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IT assets, IT infrastructure performance and IT capability: a framework for e-government

Dahiya, Deepak, Mathew, Saji K.·2016·Transforming Government: People, Process and Policy
DOI 10.1108/tg-07-2015-0031
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Abstract

Purpose Although government investments in IT is growing, it is unclear how and what kind of IT investments lead to desirable E-Government performance. Several studies pertaining to the business value of IT have developed and tested frameworks for IT infrastructure, IT capability and business performance. However, E-Government-related IT investment outcomes cannot be measured by profits and hence requires a separate investigation. E-Government research using theoretical approach has been reported as very scarce in previous studies. This research aims to bridge the gap by developing a model to study IT infrastructure capability and E-Government performance in the emerging context of new IT service delivery models. Design/methodology/approach This paper follows a case study method in this research witha prioriconceptual framework. The data were collected following an interview method used for deductive theory building. Findings The results identified a positive relationship between IT assets and IT infrastructure performance in the presence of service delivery channels and an anticipation of a positive influence of infrastructure performance variables on IT capability which in turn shows positive effect on E-Government performance. Research limitations/implications Because the study followed a qualitative approach, the findings from this study are not useful for statistical generalization. However, the analytical framework provides sufficient ground to test E-Government perform…

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Metadata

Authors
Dahiya, D., & Mathew, S. K.
Affiliations
Indian Institute of Technology Madras (IN)
ORCID
Mathew, Saji K.
Venue
Transforming Government: People, Process and Policy
Publisher
Emerald
Published
2016-08-15
Volume
10
Issue
3
Pages
411-433
ISSN
1750-6166 (ISSN-L)
DOI
10.1108/tg-07-2015-0031
OpenAlex
W2495164838
Cited by
39
References
1
Citations by year
2026: 2 · 2025: 2 · 2024: 4 · 2023: 3 · 2022: 6 · 2021: 1 · 2020: 8 · 2019: 4 · 2018: 6 · 2017: 3
FWCI
21.94
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
Transforming Government People Process and Policy (publishedVersion)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
  • Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › ICT Impact and Policies
Keywords
e-government performance, IT assets, IT capabilities, service delivery channels, citizen services

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