Representational effects on the solving of an unstructured decision problem
Abstract
The use of graphic problem representations in problem structuring or formulation is considered, as well as the potential effects of incomplete representations on problem solving. Empirical results suggest that humans cannot reliably identify key problem elements and that the availability of incomplete graphic depictions can constrain the scope of problem-solving activity, harming overall performance. The nature of these process effects is investigated, with implications being drawn for decision-aiding practice. The analysis of how the adverse performance effects occur is shown to have significant implications for decision analysis, decision-support systems and other decision-aiding technologies.>
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Smith found that an incomplete problem representation actually impaired performance because subjects tended to rely on it as a comprehensive and veridical representation of the problem, thereby failing to consider important factors deliberately omitted.
“The findings revealed that the incomplete representation actually impaired performance because subjects tended to rely on it as a comprehensive and veridical representation of the problem, thereby failing to consider the important factors which had been deliberately omitted from the representation.”
From Ecological interface design: theoretical foundations (1992) · cites this paper as [100]
Converging empirical evidence argues that people have a definite preference for carrying out tasks by relying on lower levels of cognitive control, even when the interface is not designed to support this type of behavior.
“Second, converging empirical evidence argues that people have a definite preference for carrying out tasks by relying on lower levels of cognitive control, even when the interface is not designed to support this type of behavior [19, 22, 39, 57, 99, 100].”
From Ecological interface design: theoretical foundations (1992) · cites this paper as [100]
People will accept worse solutions from an external aid than they could have conceived of, unaided.
“Empirical studies have demonstrated that people will accept worse solutions from an external aid than they could have conceived of, unaided. 60”
From Health information technology: fallacies and sober realities (2010) · cites this paper as [60]
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References 22 · Cited by 33
- Authors
- Smith, G. F.
- Affiliations
- University of Minnesota (US)
- Corresponding author
- Smith, G.F.
- Venue
- IEEE Transactions on Systems, Man, and Cybernetics
- Published
- 1989
- Volume
- 19
- Issue
- 5
- Pages
- 1083-1090
- ISSN
- 0018-9472 (ISSN-L)
- OpenAlex
- W2078882248
- Cited by
- 33
- References
- 22
- Citations by year
- 2018: 1 · 2015: 2 · 2014: 2 · 2013: 2 · 2012: 4
- FWCI
- 0.61
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- IEEE Transactions on Systems Man and Cybernetics (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Management Science and Operations Research › Complex Systems and Decision Making
- Social Sciences › Decision Sciences › Management Science and Operations Research › Multi-Criteria Decision Making
- Social Sciences › Business, Management and Accounting › Management Information Systems › Decision Support System Applications
- Keywords
- problem structuring, problem-solving performance, decision aiding, decision support system, decision analysis
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