The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Thinking aloud: reconciling theory and practice
Abstract
Thinking-aloud protocols may be the most widely used method in usability testing, but the descriptions of this practice in the usability literature and the work habits of practitioners do not conform to the theoretical basis most often cited for it: K.A. Ericsson and H.A. Simon's (1984) seminal work. After reviewing Ericsson and Simon's theoretical basis for thinking aloud, we review the ways in which actual usability practice diverges from this model. We then explore the concept of speech genre as an alternative theoretical framework. We first consider uses of this new framework that are consistent with Ericsson and Simon's goal of eliciting a verbal report that is as undirected, undisturbed and constant as possible. We then go on to consider how the proposed new approach might handle problems that arise in usability testing that appear to require interventions not supported in the older model.
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Citations
Cites
Telling more than we can know: Verbal reports on mental processes.
Nisbett, R. E., & Wilson, T. D. (1977) · Psychological Review · doi:10.1037/0033-295x.84.3.231 · Cited by 11,317 · cited 4×
“Nisbett and Wilson’s [ 8 ] critique must still be addressed or shown not to be applicable to the research questions of interest.”
BackgroundMethodInfluentialBetween and within: alternative sequential treatments of continuers and assessments
Goodwin, C. (1986) · Human Studies · doi:10.1007/bf00148127 · Cited by 659
Cited by
Jaspers, M. W. M. (2009) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2008.10.002 · Cited by 649
Empirical Studies on Usability of mHealth Apps: A Systematic Literature Review
Zapata, B. C., Fernández-Alemán, J. L., Idri, A., & Toval, A. (2015) · Journal of Medical Systems · doi:10.1007/s10916-014-0182-2 · Cited by 585
The think aloud method: a guide to user interface design
JASPERS, M., STEEN, T., BOS, C., & GEENEN, M. (2004) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2004.08.003 · Cited by 544
Brandtzæg, P. B., Lüders, M., & Skjetne, J. H. (2010) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2010.516719 · Cited by 391
Gaze Path Stimulation in Retrospective Think-Aloud
Hyrskykari, A., Ovaska, S., Majaranta, P., Räihä, K.-J., & Lehtinen, M. (2008) · Journal of Eye Movement Research · doi:10.16910/jemr.2.4.5 · Cited by 118
Metadata
- Authors
- Boren, T., & Ramey, J.
- Venue
- IEEE Transactions on Professional Communication
- Published
- 2000
- Volume
- 43
- Issue
- 3
- Pages
- 261-278
- ISSN
- 0361-1434 (ISSN-L)
- OpenAlex
- W2156196376
- Cited by
- 808
- References
- 2
- FWCI
- 8.38
- Type
- journal article
- Language
- en
- Open access
- closed
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