Cited by 427AI in Service InteractionsSpeech and dialogue systemsArtificial Intelligence in Education

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Chatbot for university related FAQs

Ranoliya, Bhavika R., Raghuwanshi, Nidhi, Singh, Sanjay·2017·2017 International Conference on Advances in Computing, Communications and Informatics (ICACCI)

DOI 10.1109/icacci.2017.8126057

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Abstract

Chatbots are programs that mimic human conversation using Artificial Intelligence (AI). It is designed to be the ultimate virtual assistant, entertainment purpose, helping one to complete tasks ranging from answering questions, getting driving directions, turning up the thermostat in smart home, to playing one's favorite tunes etc. Chatbot has become more popular in business groups right now as they can reduce customer service cost and handles multiple users at a time. But yet to accomplish many tasks there is need to make chatbots as efficient as possible. To address this problem, in this paper we provide the design of a chatbot, which provides an efficient and accurate answer for any query based on the dataset of FAQs using Artificial Intelligence Markup Language (AIML) and Latent Semantic Analysis (LSA). Template based and general questions like welcome/ greetings and general questions will be responded using AIML and other service based questions uses LSA to provide responses at any time that will serve user satisfaction. This chatbot can be used by any University to answer FAQs to curious students in an interactive fashion.

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Authors: Ranoliya, B. R., Raghuwanshi, N., & Singh, S.
Affiliations: Manipal Academy of Higher Education (IN)
ORCID: Singh, Sanjay
Venue: 2017 International Conference on Advances in Computing, Communications and Informatics (ICACCI)
Publisher: IEEE
Published: 2017-09
Pages: 1525-1530
DOI: 10.1109/icacci.2017.8126057
OpenAlex: W2772103329
Cited by: 425
References: 8
Citations by year: 2026: 18 · 2025: 44 · 2024: 76 · 2023: 71 · 2022: 76 · 2021: 47 · 2020: 34 · 2019: 48 · 2018: 11
FWCI: 11.60
Type: conference paper
Language: en
Open access: closed
Locations: International Conference on Advances in Computing, Communications and Informatics (ICACCI) (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
Social Sciences › Education › Artificial Intelligence in Education
Keywords: chatbots, frequently asked questions, university information, AIML, latent semantic analysis, question answering, virtual assistants, student information services

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