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Cited by 3Information Technology Governance and StrategyDistributed and Parallel Computing SystemsCloud Computing and Resource Management

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EGI: Implementing service management in a largescale e-Infrastructure

Holsinger, Sy, Andreozzi, Sergio·2014·2014 IEEE Network Operations and Management Symposium (NOMS)
DOI 10.1109/noms.2014.6838371
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Abstract

The European Grid Infrastructure (EGI), a distributed computing infrastructure for research, has been continuously evolving from a project-based system into a 24/7 professional service. This transition comes with user expectations of increasingly reliable and predictable services, improvements that can only be achieved through advanced technologies coupled with mature human management processes. Many publicly funded e-Infrastructures are also facing similar challenges. This complex change involves defining new management approaches that can support long-term, reliable service delivery and develop community competences in them. EGI has been working on implementing the FitSM service management standard as the first step to better service management, offer more predictable service delivery, and efficiently use organizational resources. This paper provides the methodology used and overall experience in implementing IT Service Management in a large-scale e-Infrastructure.

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Research works printed but not linked: 14

  1. 0, Service Delivery and Service Level Mangement in Grid Infrastructures
  2. 0, FitSM-4 Templates & Samples
  3. 0, EGI Solutions Portfolio
  4. 0, FedSM Training and Certifcation Scheme
  5. 0, Implementing Service Management in Federated E-Infrastructures
  6. 0, Standard for Lightweight Service Management in Federated IT Infrastructures
  7. 0, European Grid Infrastructure
  8. 0, EGI Service Catalogue
  9. newhouse, 2013, D2 20 EGI Sustainabilty Plan
  10. newhouse, 2012, D2 13 EGI Sustainabilty Plan
  11. 0, Finnish Grid Infrastructure
  12. 0, Polish Grid Infrastructure
  13. 0, Standard Requirements for Lightweight Service Management in Federated IT Infrastructures
  14. rubio-loyola, 2013, D5 1 Process Implementation and Maturity Baseline Assessment

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Metadata

Authors
Holsinger, S., & Andreozzi, S.
Affiliations
EGI (NL)
ORCID
Venue
2014 IEEE Network Operations and Management Symposium (NOMS)
Publisher
IEEE
Published
2014-05
Pages
1-5
DOI
10.1109/noms.2014.6838371
OpenAlex
W2031898531
Cited by
3
References
0
Citations by year
2023: 2 · 2018: 1
FWCI
0.00
Type
conference paper
Language
en
Open access
closed
Locations
IEEE/IFIP Network Operations and Management Symposium (NOMS) (publishedVersion)
Funders
EGI
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
  • Physical Sciences › Computer Science › Computer Networks and Communications › Distributed and Parallel Computing Systems
  • Physical Sciences › Computer Science › Information Systems › Cloud Computing and Resource Management
Keywords
IT service management, European Grid Infrastructure, cyberinfrastructure, organizational change, community competence, distributed computing infrastructure

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