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Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and Implementation
Abstract
Despite its appeal for improving government, many state and local governments have not developed performance‐measurement systems, and even fewer use these systems to improve decision making. This study examines the factors that affect the utilization of performance measurement, based on the results of a national survey of state and local government officials. The goals of the study were to provide better information on the patterns of usage of performance measurement and to use this information to develop an elaborated model of the factors presumed to affect utilization. Using distinctions from the policy and evaluation literature, hypotheses were tested and confirmed: Policy adoption is driven more heavily by factors from rational and technocratic theory, whereas actual implementation is influenced by factors addressed by political and cultural considerations.
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Citations
Cited by
Managing Successful Organizational Change in the Public Sector
Fernandez, S., & Rainey, H. G. (2006) · Public Administration Review · doi:10.1111/j.1540-6210.2006.00570.x · Cited by 949
Damanpour, F., & Schneider, M. (2009) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mun021 · Cited by 931
Goal Ambiguity and Organizational Performance in U.S. Federal Agencies
Chun, Y. H. (2005) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mui030 · Cited by 538
The management of change in public organizations: A literature review
KUIPERS, B. S., HIGGS, M., KICKERT, W., TUMMERS, L., GRANDIA, J., & VAN DER VOET, J. (2014) · Public Administration · doi:10.1111/padm.12040 · Cited by 508
The use of performance measurement systems in the public sector: Effects on performance
Speklé, R. F., & Verbeeten, F. H. M. (2014) · Management Accounting Research · doi:10.1016/j.mar.2013.07.004 · Cited by 448
Metadata
- Authors
- Julnes, P. D. L., & Holzer, M.
- Venue
- Public Administration Review
- Publisher
- Wiley
- Published
- 2001-11
- Volume
- 61
- Issue
- 6
- Pages
- 693-708
- ISSN
- 0033-3352 (ISSN-L)
- 1540-6210
- OpenAlex
- W2057224257
- Cited by
- 761
- References
- 0
- FWCI
- 34.77
- Type
- journal article
- Language
- en
- Open access
- closed
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- Julnes, P. D. L., & Holzer, M. (2001). Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and Implementation. Public Administration Review. https://doi.org/10.1111/0033-3352.00140
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
