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Styling the worker: Gender and the commodification of language in the globalized service economy
Abstract
This paper discusses some sociolinguistic characteristics of the speech style prescribed to workers for interacting with customers in service contexts, focusing in particular on the linguistic and vocal ‘styling’ prescribed for operators in telephone call centres in the U.K. Attention is drawn to the similarities between the preferred style of speech and what is popularly thought of as ‘women's language’. The intensive regulation of service workers' speech and the valorization of ‘feminine’ communication styles are analysed in relation to changes occurring as a consequence of economic globalization.
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Citations
Cited by
Language, Gender, and Sexuality: Current Issues and New Directions
Cameron, D. (2005) · Applied Linguistics · doi:10.1093/applin/ami027 · Cited by 430
Self-citationForeign Accent: The Phenomenon of Non-native Speech
Moyer, A. (2013) · doi:10.1017/cbo9780511794407 · Cited by 304
Potowski, K., & Torres, L. (2023) · doi:10.1093/oso/9780199326143.001.0001 · Cited by 20
“Helping You to Pay Us”: Rapport Management in Debt Collection Call Centre Encounters
Harrington, L. (2018) · Journal of Politeness Research · doi:10.1515/pr-2018-0013 · Cited by 18
Language in the middle: Class and sexuality on the Hinglish continuum
Hall, K. (2021) · Journal of Sociolinguistics · doi:10.1111/josl.12485 · Cited by 16
Metadata
- Authors
- Cameron, D.
- Venue
- Journal of Sociolinguistics
- Publisher
- Wiley
- Published
- 2000-08
- Volume
- 4
- Issue
- 3
- Pages
- 323-347
- ISSN
- 1360-6441 (ISSN-L)
- 1467-9841
- OpenAlex
- W2014039826
- Cited by
- 426
- References
- 0
- FWCI
- 11.24
- Type
- journal article
- Language
- en
- Open access
- closed
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- Cameron, D. (2000). Styling the worker: Gender and the commodification of language in the globalized service economy. Journal of Sociolinguistics. https://doi.org/10.1111/1467-9481.00119
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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