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Cited by 139Public Relations and Crisis CommunicationDisaster Management and ResilienceResilience and Mental Health

The effect of social media on the dynamics of (self) resilience during disasters: A literature review

Open access
Jurgens, Manon, Helsloot, Ira·2018·Journal of Contingencies and Crisis Management
DOI 10.1111/1468-5973.12212
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Abstract

As is well known for decades, citizens are highly resilient during and after a disaster, they save the day by helping themselves and others. A relatively new phenomenon is the abundant use of social media. In this literature review, the authors bring together recent findings on how social media affects citizens' self‐resilience by looking into its effect on four elements of self‐resilience: information gathering, information dissemination, collaborative problem‐solving, and coping. Social media supports citizens in their search for reliable information to reduce their uncertainty about the situation far beyond the regular but late information provided by authorities. This ability to gather information of their own accord is further aided by the enhanced ability of citizens (and authorities) to disseminate the information they possess quickly and widely. The ability of social media to connect people through time and space enhances collaborative problem‐solving and citizens' ability to make sense of the situation and cope with it. And yet, authorities by and large find it troublesome to get used to this new reality.

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Cited by

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Authors
Jurgens, M., & Helsloot, I.
Affiliations
  • Radboud University Medical Center (NL)
  • Radboud University Nijmegen (NL)
Corresponding author
Helsloot, Ira
ORCID
Helsloot, Ira
Venue
Journal of Contingencies and Crisis Management
Publisher
Wiley
Published
2017-11-14
Volume
26
Issue
1
Pages
79-88
ISSN
  • 0966-0879 (ISSN-L)
  • 1468-5973
DOI
10.1111/1468-5973.12212
OpenAlex
W2770075373
Cited by
139
References
4
Citations by year
2026: 5 · 2025: 21 · 2024: 23 · 2023: 22 · 2022: 22 · 2021: 23 · 2020: 16 · 2019: 5 · 2018: 2
FWCI
14.63
Type
journal article
Language
en
Open access
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor)
Locations
  • Journal of Contingencies and Crisis Management (publishedVersion)
  • Radboud Repository (Radboud University) (submittedVersion)
Funders
Seventh Framework Programme (312737)
Topics
  • Social Sciences › Communication › Public Relations and Crisis Communication
  • Social Sciences › Sociology and Political Science › Disaster Management and Resilience
  • Social Sciences › Psychology › Clinical Psychology › Resilience and Mental Health
Keywords
social media, self-resilience, disaster resilience, information gathering, information dissemination, collaborative problem solving, coping, citizen participation, uncertainty reduction, government disaster response, crisis communication

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