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RESIGNED BUT SATISFIED: THE NEGATIVE IMPACT OF PUBLIC SERVICE MOTIVATION AND RED TAPE ON WORK SATISFACTION
Open accessAbstract
This article examines the relationship between red tape, Public Service Motivation (PSM) and a particular work outcome labelled ‘resigned satisfaction’. Using data from a national survey of over 3754 public servants working at the municipal level in Switzerland, this study shows the importance of looking more closely at the concept of work satisfaction and, furthermore, of thoroughly investigating the impact of the different PSM dimensions on work outcomes. Unsurprisingly, research findings show that red tape is the most important predictor of resignation. Nevertheless, when PSM dimensions are analysed separately, results demonstrate that ‘commitment to public interest/civic duty’ and, to a lesser extent, ‘attraction to policy‐making’ decrease resignation, whereas ‘compassion’ and ‘self‐sacrifice’ increase it. This study thus highlights some of the negative (or undesirable) effects of PSM that have not been previously addressed in PSM literature.
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Adams, J. S. (1965) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60108-2 · Cited by 10,818
Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements
Rousseau, D. (1995) · doi:10.4135/9781452231594 · Cited by 3,453
Bureaucratic Structure and Personality
Merton, R. K. (1940) · Social Forces · doi:10.2307/2570634 · Cited by 1,357
Cited by
Riyanto, S., Endri, E., & Herlisha, N. (2021) · Problems and Perspectives in Management · doi:10.21511/ppm.19(3).2021.14 · Cited by 331
It is not easy being green: increasing sustainable public procurement behaviour
Grandia, J., Steijn, B., & Kuipers, B. (2015) · Innovation: The European Journal of Social Science Research · doi:10.1080/13511610.2015.1024639 · Cited by 84
Metadata
- Authors
- GIAUQUE, D., RITZ, A., VARONE, F., & ANDERFUHREN‐BIGET, S.
- Venue
- Public Administration
- Publisher
- Wiley
- Published
- 2011-08-02
- Volume
- 90
- Issue
- 1
- Pages
- 175-193
- ISSN
- 0033-3298 (ISSN-L)
- 1467-9299
- OpenAlex
- W2008985373
- Cited by
- 217
- References
- 4
- FWCI
- 24.08
- Type
- journal article
- Language
- en
- Open access
- green
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- GIAUQUE, D., RITZ, A., VARONE, F., & ANDERFUHREN‐BIGET, S. (2012). RESIGNED BUT SATISFIED: THE NEGATIVE IMPACT OF PUBLIC SERVICE MOTIVATION AND RED TAPE ON WORK SATISFACTION. Public Administration. https://doi.org/10.1111/j.1467-9299.2011.01953.x
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
