The DOI matches its Crossref record; 58 of the 58 references it cites were found in a registry or an index.
The role of perceived product quality and overall satisfaction on purchase intentions
Abstract
The study investigated the effects of perceived product quality and overall satisfaction on purchase intentions. Moreover, the direct and indirect effects of values and involvement on purchase intentions were studied. The study utilized the survey questionnaire and used sport shoes as the product being researched. The sample consisted of 197 students who responded to an anonymous questionnaire. Five hypotheses were tested and four of them were confirmed by the data. Perceived quality had a direct and an indirect effect (through overall satisfaction) on purchase intentions, overall satisfaction had a direct effect on purchase intentions and involvement had an indirect effect on purchase intentions through overall satisfaction and perceived quality. The results of the study provide several theoretical and practical implications.
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Citations
Cites
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Zeithaml, V. A. (1988) · Journal of Marketing · doi:10.1177/002224298805200302 · Cited by 18,292
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
(2025) · doi:10.53555/acr.v2i2 · Cited by 13,264
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Measuring Service Quality: A Reexamination and Extension
Cronin, J. J., & Taylor, S. A. (1992) · Journal of Marketing · doi:10.1177/002224299205600304 · Cited by 10,628
Measuring the involvement construct
Zaichkowsky, J. L. (1985) · Journal of Consumer Research · doi:10.1086/208520 · Cited by 6,013
Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991) · Journal of Marketing Research · doi:10.1177/002224379102800305 · Cited by 5,853
Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement
Petty, R. E., Cacioppo, J. T., & Schumann, D. (1983) · Journal of Consumer Research · doi:10.1086/208954 · Cited by 4,610
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993) · Journal of Marketing Research · doi:10.1177/002224379303000102 · Cited by 3,416
Cognitive, Affective, and Attribute Bases of the Satisfaction Response
Oliver, R. L. (1993) · Journal of Consumer Research · doi:10.1086/209358 · Cited by 3,246
Cited by
Konuk, F. A. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.05.005 · Cited by 594
Factors influencing consumers’ purchase intention of green sportswear
Nam, C., Dong, H., & Lee, Y.-A. (2017) · Fashion and Textiles · doi:10.1186/s40691-017-0091-3 · Cited by 197
Which are the determinants of green purchase behaviour? A study of Italian consumers
Dangelico, R. M., Nonino, F., & Pompei, A. (2021) · Business Strategy and the Environment · doi:10.1002/bse.2766 · Cited by 172
Examining consumers’ usage intention of contactless payment systems
Karjaluoto, H., Shaikh, A. A., Leppäniemi, M., & Luomala, R. (2019) · International Journal of Bank Marketing · doi:10.1108/ijbm-04-2019-0155 · Cited by 136
Yatawara, K. M. B., Sampath, T., Kalupahana, P. L., Rathnayake, S. O., Jayasuriya, N., & Rathnayake, N. (2026) · International Journal of Sociology and Social Policy · doi:10.1108/ijssp-01-2025-0003 · Cited by 1
Metadata
- Authors
- Tsiotsou, R.
- Venue
- International Journal of Consumer Studies
- Publisher
- Wiley
- Published
- 2005-09
- Volume
- 30
- Issue
- 2
- Pages
- 207-217
- ISSN
- 1470-6423 (ISSN-L)
- 1470-6431
- OpenAlex
- W2144345633
- Cited by
- 499
- References
- 58
- FWCI
- 6.36
- Type
- journal article
- Language
- en
- Open access
- closed
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- Tsiotsou, R. (2006). The role of perceived product quality and overall satisfaction on purchase intentions. International Journal of Consumer Studies. https://doi.org/10.1111/j.1470-6431.2005.00477.x
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
