The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.
Are Machines Gender Neutral? Gender‐Stereotypic Responses to Computers With Voices
Abstract
This study tested whether computers embedded with the most minimal gender cues will evoke gender‐based stereotypic responses. Using an experimental paradigm (N = 40) that involved computers with voice output, the study tested 3 gender‐based stereotypes under conditions in which all suggestions of gender were removed, with the sole exception of vocal cues. In all 3 cases, gender‐stereotypic responses were obtained. Because the experimental manipulation involved no deception regarding the source of the voices. this study presents evidence that the tendency to gender stereotype is extremely powerful, extending even to stereotyping of machines.
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In the citing paper
“previous studies indicated that gender stereotypes also apply to computers (e.g., Nass et al. 1997).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Nass et al. 1997
In the citing paper
“Even though the intention behind choosing female voices for the DVAs might have been to make users more comfortable to talk with a machine (Nass, Moon and Green 1997), it in parallel contributed to reinforcing gender stereotypes.”
From “Alexa, who am I?”: Voice Assistants and Hermeneutic Lemniscate as the Technologically Mediated Sense-Making (2021) · cites this paper as Nass, Moon and Green 1997
Citations
Cites
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Cited by
Sorted by citations
On seeing human: A three-factor theory of anthropomorphism
Epley, N., Waytz, A., & Cacioppo, J. T. (2007) · Psychological Review · doi:10.1037/0033-295x.114.4.864 · Cited by 4,069
Machines and Mindlessness: Social Responses to Computers
Nass, C., & Moon, Y. (2000) · Journal of Social Issues · doi:10.1111/0022-4537.00153 · Cited by 4,022
Self-citationSensitive questions in surveys.
Tourangeau, R., & Yan, T. (2007) · Psychological Bulletin · doi:10.1037/0033-2909.133.5.859 · Cited by 3,057
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Bussey, K., & Bandura, A. (1999) · Psychological Review · doi:10.1037/0033-295x.106.4.676 · Cited by 2,476
AI-based chatbots in customer service and their effects on user compliance
Adam, M., Wessel, M., & Benlian, A. (2021) · Electronic Markets · doi:10.1007/s12525-020-00414-7 · Cited by 1,195
“For instance, CASA studies have shown that politeness norms (Nass et al. 1999), gender and ethnicity stereotypes (Nass and Moon 2000; Nass et al. 1997), personality response (Nass et al. 1995), and flattery effects (Fogg and Nass 1997) are also present in HCI.”
Background
Metadata
- Authors
- Nass, C., Moon, Y., & Green, N.
- Affiliations
- Stanford University (US)
- Corresponding author
- Nass, Clifford
- ORCID
- Green, Nancy
- Venue
- Journal of Applied Social Psychology
- Publisher
- Wiley
- Published
- 1997-05
- Volume
- 27
- Issue
- 10
- Pages
- 864-876
- ISSN
- 0021-9029 (ISSN-L)
- 1559-1816
- OpenAlex
- W2094409166
- Cited by
- 670
- References
- 13
- Citations by year
- 2026: 45 · 2025: 55 · 2024: 44 · 2023: 51 · 2022: 60 · 2021: 62 · 2020: 41 · 2019: 33 · 2018: 30 · 2017: 18 · 2016: 20 · 2015: 18 · 2014: 12 · 2013: 20 · 2012: 10
- FWCI
- 10.67
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Applied Social Psychology (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Gender Studies › Media, Gender, and Advertising
- Social Sciences › Sociology and Political Science › Social and Intergroup Psychology
- Keywords
- gender stereotypes, vocal cues, gender cues, speech output
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