Critical role of information and communication technology in nursing during the COVID‐19 pandemic: a qualitative study
Open accessAbstract
AIM: To examine the need for information and communication technology (ICT)-based nursing care in improving patient management during the pandemic. BACKGROUND: Maintaining traditional approaches to nursing in the ongoing coronavirus disease (COVID-19) pandemic predisposes health care systems to a risk of diminished quality of care. Using ICT (real-time videoconferencing, mobile robots and artificial intelligence) could reduce burnout and infection risks by minimizing face-to-face contact. METHOD: Qualitative descriptive design with content analysis. RESULTS: Overall, 24 participants (14 nurses, six medical/nursing informatics experts and four technology experts) were interviewed. Three main themes were extracted: emerging challenges for nurses due to COVID-19, impact of new technology on patient and nurse experiences and concerns with implementation of technology. CONCLUSION: A significant portion of nurses' work was unrelated to professional nursing, causing burnout. ICT could help reduce nurses' burden by facilitating environmental management and non-contact communication and providing emotional support for patients. IMPLICATIONS FOR NURSING MANAGEMENT: Establishing an ICT-based nursing care system that considers the physical environment and communication infrastructure of health care institutions, user's digital health literacy and user safety to effectively manage non-nursing care-related activities and undertake tasks that can be delegated may improve the quality of care for quarantined patients and reduce risk of cross-infection.
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Participants were committed to sustaining dedicated and compassionate care amidst AI integration, resonating with studies on preserving the humanistic essence of caregiving.
“The participants' unwavering commitment to sustaining dedicated and compassionate care amidst AI integration resonates with studies that emphasize the essential nature of preserving the humanistic essence of caregiving [59,60].”
From Artificial intelligence in future nursing care: exploring perspectives of nursing professionals - a descriptive qualitative study (2024) · cites this paper as [60]
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- Authors
- Yoo, H. J., & Lee, H.
- Affiliations
- Dankook University (KR)
- Gachon University (KR)
- Corresponding author
- Lee, Hyeongsuk
- Venue
- Journal of Nursing Management
- Publisher
- Wiley
- Published
- 2022-11
- Volume
- 30
- Issue
- 8
- Pages
- 3677-3685
- ISSN
- 0966-0429 (ISSN-L)
- 1365-2834
- PMC
- PMC9877660
- OpenAlex
- W4308057903
- Cited by
- 28
- References
- 30
- Citations by year
- 2026: 7 · 2025: 6 · 2024: 7 · 2023: 7 · 2022: 1
- FWCI
- 4.64
- Type
- journal article
- Language
- en
- Open access
- green
- www.ncbi.nlm.nih.gov
- Licence
- Locations
- Journal of Nursing Management (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- Funders
- Gachon University (GCU‐202002130001)
- National Research Foundation of Korea
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Physical Sciences › Computer Science › Information Systems › Healthcare during COVID-19 Pandemic
- Health Sciences › Health Professions › General Health Professions › Social Policies and Healthcare Reform
- Keywords
- information and communication technologies, nursing care, COVID-19 pandemic, videoconferencing, mobile robots, artificial intelligence, nurse burnout, patient experience, technology implementation challenges, digital health literacy, cross-infection prevention, nursing workload
- MeSH terms
- COVID-19, Artificial Intelligence, Communication, Humans, Technology, Qualitative Research, Pandemics
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